# 14.ai

> 14.ai is an AI-native customer service agency that replaces human-powered support teams with autonomous AI agents paired with experienced human concierges.

14.ai is the world's first AI-native customer service agency, combining a software platform and managed service to replace the bulk of human-powered support work with autonomous AI agents. Founded by Marie Schneegans and Michael Fester and backed by Y Combinator, the company serves B2C brands across retail, e-commerce, healthcare, financial services, and technology. By handling repetitive tickets, complex workflows, and high-volume customer touchpoints across every channel, 14.ai enables teams to focus on brand protection, high-impact exceptions, and revenue-driving conversations.

- **AI-Powered Support Operations**: *Autonomous AI agents handle 100% of incoming support tickets end-to-end, with human concierges stepping in only for edge cases and strategic moments.*
- **Zero Cold Start**: *14.ai's AI ops team learns from your existing setup and handles undocumented procedures, moving faster than any self-service solution.*
- **Omnichannel Coverage**: *Supports Email, Chat, Voice, TikTok, Instagram, WhatsApp, Meta, and Telegram — meeting customers wherever they are.*
- **Unified Dashboard**: *Review all conversations, track metrics, and generate deep reports for product, leadership, engineering, sales, and marketing teams.*
- **AI System of Record**: *The knowledge base stays current automatically as the AI learns from every interaction and keeps documentation up to date.*
- **Revenue Generation**: *Expands beyond support into pre-sales, upsells, and retention, turning the support function into a revenue-generating operation.*
- **24/7 Infinite Scale**: *Round-the-clock coverage that scales instantly with demand in any language, with no hiring or onboarding required.*
- **Single Solution**: *Replaces ticketing systems (Zendesk, Gorgias, Freshdesk), AI bolt-ons, and BPO contracts with one integrated platform.*
- **Gradual Deployment**: *Deploys incrementally and iterates fast, migrating clients off legacy systems at their own pace.*
- **Performance Monitoring**: *Real-time quality and performance tracking of AI interactions, with the ability to jump in for high-touch moments like upsell opportunities.*

## Features
- Autonomous AI customer service agents
- Human concierge oversight
- Omnichannel support (Email, Chat, Voice, TikTok, Instagram, WhatsApp, Meta, Telegram)
- Unified conversation dashboard
- AI system of record / auto-updating knowledge base
- Real-time performance monitoring
- Revenue generation via upsells and retention
- Zero cold start onboarding
- 24/7 multilingual support
- Gradual deployment and migration
- Single platform replacing ticketing, AI plugins, and BPO

## Integrations
Shopify, TikTok Shop, WhatsApp, Instagram, Meta, Telegram, Zendesk, Gorgias, Freshdesk

## Platforms
WEB, API

## Pricing
Subscription-based

## Links
- Website: https://14.ai
- EveryDev.ai: https://www.everydev.ai/tools/14-ai