# Chatbase

> AI platform for building and deploying customer support agents that answer questions, take actions, and integrate with business systems.

Chatbase is a complete platform for building and deploying AI-powered customer support agents. It enables businesses to train AI agents on their own data, configure actions they can perform, and deploy them across multiple channels to handle customer inquiries, resolve issues, and take meaningful actions through conversational AI.

- **Purpose-built for LLMs**: Leverages language models with reasoning capabilities to provide effective responses to complex customer queries, supporting advanced models from OpenAI, Anthropic, Gemini, Cohere, DeepSeek, and Meta.

- **Real-time Data Sync**: Connects agents to systems like order management tools, CRMs, and more to seamlessly access data ranging from order details to active subscriptions.

- **AI Actions**: Configure actions that agents can perform within your systems or through integrations, such as updating subscriptions or changing customer addresses.

- **Smart Escalation**: Define natural language instructions for when to escalate queries to human agents when the AI cannot solve the problem or when issues require human review.

- **Multi-channel Deployment**: Integrate AI agents with platforms like Slack, WhatsApp, Messenger, Instagram, and web widgets for seamless functionality across all channels.

- **Advanced Analytics**: Gain insights and optimize agent performance with detailed analytics, including conversation tracking and customer insights.

- **Enterprise Security**: SOC 2 Type II and GDPR compliant with data encryption at rest and in transit, secure integrations using verified variables, and enterprise-quality guardrails to prevent misinformation.

- **Multilingual Support**: Engage users globally with seamless language detection and translation in over 80+ languages.

- **Whitelabel Options**: Remove Chatbase branding from deployed agents and use custom domains for embed scripts and shareable links.

To get started, sign up for a free account, train an agent on your business data by uploading documents or connecting data sources, configure the actions it can take, and deploy it on your website or preferred channels. The platform offers a no-code interface designed for simplicity, allowing users to create and manage AI agents without technical skills.

## Features
- AI agent training on custom business data
- Real-time data sync with CRMs and order management
- Configurable AI actions on external systems
- Smart escalation to human agents
- Multi-channel deployment (web, WhatsApp, Slack, Messenger)
- Advanced analytics and reporting
- Multilingual support (80+ languages)
- API access and client libraries
- Whitelabel and custom domains
- Auto retrain agents
- Sources suggestions
- Tickets as a source
- Enterprise SSO
- SOC 2 Type II and GDPR compliance

## Integrations
Zendesk, Slack, WhatsApp, Messenger, Instagram, Zapier, Make, Notion, Stripe, Salesforce, Cal.com, Calendly, WordPress, Shopify

## Platforms
WEB, API

## Pricing
Freemium — Free tier available with paid upgrades

## Links
- Website: https://www.chatbase.co
- Documentation: https://www.chatbase.co/docs/user-guides
- EveryDev.ai: https://www.everydev.ai/tools/chatbase