# Dialpad

> AI-powered customer communications platform for calls, messages, meetings, and contact center operations with real-time transcription and analytics.

Dialpad is an AI-powered customer communications platform that unifies business phone systems, contact centers, and sales tools into a single workspace. The platform enables teams to make calls, send messages, host meetings, and support customers with built-in AI that provides real-time transcription, call summaries, and actionable insights. Dialpad serves over 30,000 customers worldwide, from small businesses to enterprises like T-Mobile, Motorola, and RE/MAX.

- **AI-Powered Transcription** provides real-time call transcription and voicemail transcription, ensuring teams never miss important details from customer conversations.

- **AI Recaps** automatically generate summaries of calls and meetings, highlighting key points, action items, and decisions made during interactions.

- **Contact Center Support** offers comprehensive call center management with automatic call distribution, interactive voice response (IVR), workforce management, and real-time analytics.

- **AI Agent** deploys autonomous agents that handle complex workflows across voice, chat, SMS, and email channels, processing refunds, scheduling appointments, and managing customer requests without human intervention.

- **Sentiment Analysis** monitors customer emotions during calls in real-time, helping agents and supervisors respond appropriately to customer needs.

- **Power Dialer and Local Presence** enables sales teams to increase outreach efficiency with automated dialing and local phone numbers that improve answer rates.

- **Extensive Integrations** connects with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, ServiceNow, and many other business applications through the App Marketplace.

- **Developer APIs** allow custom integrations for voice, SMS, user management, analytics, and contact center operations with comprehensive documentation and OAuth support.

To get started, users can sign up for a 14-day free trial of Dialpad Connect. The platform is available on desktop (Mac and Windows), mobile devices (iOS and Android), and as a Chrome browser extension. Enterprise customers can request a demo to explore advanced features including SSO, user access controls, and unlimited office locations with 99.9% uptime SLA.

## Features
- AI-powered real-time call transcription
- AI Recaps with call summaries and action items
- Voicemail transcription
- HD voice calls and video meetings
- Team messaging and SMS
- Contact center analytics and reporting
- Automatic call distribution
- Interactive voice response (IVR)
- Workforce management
- Sentiment analysis
- Power dialer
- Local presence dialer
- AI CSAT scoring
- Chatbot support
- AI Agent for autonomous task handling
- Virtual phone numbers
- Auto attendant
- Call recording
- Real-time analytics dashboard
- SSO and user access controls

## Integrations
Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, ServiceNow, Microsoft Dynamics, Zoho, Front, Slack

## Platforms
WEB, WINDOWS, MACOS, ANDROID, IOS, BROWSER_EXTENSION, API

## Pricing
Freemium — Free tier available with paid upgrades

## Links
- Website: https://www.dialpad.com
- Documentation: https://developers.dialpad.com/docs
- EveryDev.ai: https://www.everydev.ai/tools/dialpad