# Fin AI Agent

> AI-powered customer service agent that resolves complex queries across all channels with industry-leading resolution rates.

Fin AI Agent is an advanced AI-powered customer service solution that delivers fast, accurate answers to customers 24/7 across multiple channels including live chat, email, SMS, WhatsApp, and social media. Powered by the patented Fin AI Engine™, it resolves more complex queries with higher accuracy than competing AI agents, making it the #1 AI Agent on G2.

The platform operates through a continuous improvement loop called the Fin Flywheel, allowing businesses to train, test, deploy, and analyze their AI agent's performance. Fin integrates seamlessly with existing helpdesks including Zendesk, Salesforce, HubSpot, Freshworks, and more, with setup taking under an hour.

- **Fin AI Engine™** powers the agent with a patented AI architecture specifically engineered for customer service, optimized for accuracy, speed, and reliability across every layer.
- **Multi-channel Support** handles tickets, cases, emails, live chat, WhatsApp, SMS, Instagram, Facebook Messenger, and voice communications from a single platform.
- **Procedures Training** allows you to train Fin on your knowledge, policies, data connectors, and guidance to ensure accurate and consistent responses.
- **AI-powered Simulations** enable testing performance with regression tests, previews, and audience testing before deployment.
- **Real-time Translation** provides multilingual support with automatic translation capabilities to serve global customers.
- **CX Score and Topics Explorer** deliver AI-powered insights and analytics to continuously optimize performance through dedicated dashboards.
- **Seamless Helpdesk Integration** works with Intercom, Zendesk, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, and Gorgias.
- **Copilot Add-on** provides agents with a personal AI assistant in the inbox for instant advice, insights, and faster resolution times.

To get started, sign up for a free 14-day trial with no credit card required. During the trial, you'll have unlimited access to Fin resolutions. Configure Fin with your existing support channels, train it on your procedures and knowledge base, and deploy across all your customer touchpoints. The resolution-based pricing model means you only pay when Fin successfully resolves a conversation.

## Features
- AI-powered customer service resolution
- Multi-channel support (email, chat, SMS, WhatsApp, social)
- Patented Fin AI Engine™ architecture
- Procedures and knowledge training
- AI-driven simulation testing
- Real-time translation and multilingual support
- CX Score analytics
- Topics Explorer insights
- Seamless helpdesk integration
- Voice support
- Customizable tone and answer length
- External system action capabilities
- Agent transfer and escalation
- Performance and optimization dashboards
- Copilot AI assistant for agents

## Integrations
Intercom, Zendesk, Salesforce, HubSpot, Freshworks, Dixa, Front, Zoho, Sprinklr, Gorgias, WhatsApp, SMS, Instagram, Facebook Messenger, Slack

## Platforms
WEB, API

## Pricing
Paid

## Links
- Website: https://fin.ai
- Documentation: https://fin.ai/help
- EveryDev.ai: https://www.everydev.ai/tools/fin-ai-agent