# Fini

> AI-powered customer support agent that resolves 80% of queries automatically with 98% accuracy and enterprise-grade security.

Fini is an AI-powered customer support platform that deploys intelligent agents to handle customer queries with high accuracy and minimal human intervention. The platform claims to resolve 80% of customer queries automatically while boosting CSAT scores by 10% and reducing support costs by 50%. Built with enterprise-grade security including SOC 2, GDPR, and ISO 27001 compliance, Fini uses a RAGless infrastructure with native reasoning models to deliver 98% accuracy without hallucinations.

- **Sophie AI Agent** provides 24/7 inbound customer support, understanding customer intent and executing real actions like refunds, account updates, and card cancellations through proprietary AI flows.

- **Self-Learning Knowledge** enables the AI to learn from every interaction, continuously improving accuracy and response quality over time.

- **Multi-Channel Deployment** works on top of existing help desks including Zendesk, Intercom, Front, Salesforce, Gorgias, HubSpot, and Slack with 2-minute deployment.

- **Agentic Actions** allow the AI to perform real tasks beyond answering questions, including processing refunds, updating accounts, and handling complex customer requests.

- **Product Intelligence** transforms customer interactions into actionable insights for product, CX, and operations teams.

- **Trust Metrics** provide benchmarked measurements of AI accuracy and performance through the Paramount agent accuracy measurement system.

- **EU Data Residency** offers European enterprises dedicated data storage with full GDPR compliance and enterprise-grade security.

- **AI Categorization** automatically classifies and routes tickets with multilingual support across multiple languages.

To get started, users can sign up for a free trial with 50 questions included. The platform offers a 90-day free trial period, and enterprise customers with over 1M annual tickets receive a guarantee: if the AI doesn't deliver 80% automated resolution rate and improved CSAT, they pay nothing. Integration takes approximately 60 days to reach full Level 3 support capability, starting with FAQ-based responses and progressing to complex agentic actions.

## Features
- AI-powered customer support agent (Sophie)
- 80% automated resolution rate
- 98% accuracy with RAGless infrastructure
- Self-learning knowledge base
- Agentic actions (refunds, account updates, card cancellations)
- Multi-channel deployment
- AI categorization and routing
- Multilingual support
- Product intelligence and insights
- Trust metrics and accuracy measurement (Paramount)
- Chat history tracking
- Flows and mini specialized agents
- Knowledge management
- Chat2KB (creating knowledge base from conversations)
- Usage reporting and analytics
- Role-based access control
- SSO integration (G Suite, Microsoft)
- EU data residency

## Integrations
Zendesk, Intercom, Front, Livechat, Salesforce, Gorgias, HubSpot, Slack

## Platforms
WEB, API

## Pricing
Freemium — Free tier available with paid upgrades

## Links
- Website: https://www.usefini.com
- Documentation: https://docs.usefini.com/introduction
- EveryDev.ai: https://www.everydev.ai/tools/fini