# Helply

> AI support agents that guarantee 65% resolution rate in 90 days, automating customer support with real actions and hallucination-proof escalation.

Helply delivers AI-powered customer support agents that guarantee a 65% resolution rate within 90 days or you pay nothing. The platform automates repetitive support tasks like refunds, billing inquiries, and plan changes while maintaining full control through hallucination-proof escalation to human agents when needed. Trusted by over 1,000 businesses worldwide, Helply transforms customer support operations by reducing ticket volume and improving response times.

- **Knowledge Base Training** allows you to upload help docs, Notion pages, saved replies, or FAQs in minutes with automatic syncing to keep content current without manual updates.

- **Gap Finder** analyzes real customer conversations to reveal questions your documentation doesn't answer, providing a prioritized list of improvements based on actual support needs.

- **Hallucination-Proof Escalation** ensures that when the AI is unsure, it escalates to your help desk with full conversation context and source citations rather than guessing.

- **Automated Actions** handle common requests like refunds, invoice delivery, and plan changes automatically when your defined rules are met, with complete audit trails.

- **Custom Guidance** lets you set guardrails, brand tone, and response behavior with preview mode to review answers before going live.

- **Continuous Improvement** tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement for ongoing optimization.

- **Help Desk Integrations** connect seamlessly with Zendesk, Freshdesk, Help Scout, Groove, Front, and Crisp for ticket creation and escalation.

- **VIP Onboarding Program** provides a dedicated AI support engineer who works with you to connect tools, sync your help desk, and identify Tier 1 workflows to automate.

- **Enterprise Security** includes SOC 2 Type II compliance, GDPR compliance, data encryption, SSO, audit logs, and custom security controls.

To get started, sign up for a free account, upload your knowledge base content, configure your AI agent's tone and escalation rules, and launch in preview mode to test before going live.

## Features
- AI support agents with 65% resolution guarantee
- Knowledge base training and auto-sync
- Gap Finder for documentation improvement
- Hallucination-proof escalation
- Automated refunds and billing actions
- Custom guidance and brand tone settings
- Multilingual support with auto-detect
- CSAT ratings collection
- Conversation logs and transcripts
- Analytics and performance reporting
- Help desk ticket creation
- Sentiment-aware escalation
- Widget branding and customization
- API access for actions
- Identify logged-in contacts

## Integrations
Zendesk, Freshdesk, Help Scout, Groove, Front, Crisp, Notion

## Platforms
LINUX, WEB, API

## Pricing
Freemium — Free tier available with paid upgrades

## Links
- Website: https://helply.com
- Documentation: https://help.helply.com/
- EveryDev.ai: https://www.everydev.ai/tools/helply