# MoEngage > Insights-led customer engagement platform with Sherpa AI for cross-channel messaging, journey orchestration, analytics, and web/app personalization. MoEngage is a cross-channel customer engagement platform for marketers and product teams. It combines real-time analytics, journey orchestration, and AI-driven personalization (Sherpa) to deliver targeted messages across email, push, in-app, SMS, WhatsApp, and web. Teams use a visual flow builder to design multi-step journeys, optimize content automatically, and run experiments. MoEngage also provides SDKs and APIs to capture events, user attributes, and handle deep links on mobile apps, plus web personalization with a WYSIWYG editor and server-side transactional messaging (Inform). Enterprise features include data-residency options, role-based access, IP allow-listing, and regional data centers. ## Features - Visual journey builder for multi-step, multi-channel campaigns - Cross-channel messaging: email, push, in-app, SMS, WhatsApp, web - Sherpa AI for predictive segmentation, send-time, and content optimization - Behavioral analytics: funnels, cohorts, retention, user paths - Web & app personalization with WYSIWYG editor - Transactional messaging (Inform) with logging and channel fallback - Real-time segmentation and affinity-based targeting - A/B and multivariate testing with auto-traffic allocation - Event and attribute tracking via SDKs and REST APIs - Role-based access controls and audit features - Regional data centers and data residency options - Deep linking and attribution support ## Integrations Segment, RudderStack, Salesforce, Mixpanel, Amplitude, mParticle, Snowflake, AWS, Twilio, AppsFlyer, VWO ## Platforms WEB, API, ANDROID, IOS, DEVELOPER_SDK ## Pricing Open Source, Free tier available ## Links - Website: https://www.moengage.com/ - Documentation: https://developers.moengage.com/hc/en-us - Repository: https://github.com/moengage - EveryDev.ai: https://www.everydev.ai/tools/moengage