# Owlish

> AI-powered customer support platform that trains agents on your knowledge base and deploys them across web, Slack, Teams, WhatsApp, and other channels with human handoff and a shared helpdesk inbox.

Owlish is an AI agent platform built by Chevvi, a Sydney-based product studio, that turns your existing knowledge base into deployable support agents. Founded in 2025 and bootstrapped, it targets support teams that need grounded, citation-backed answers rather than hallucination-prone chatbots. Every reply cites the exact source passage it drew from, and when the agent isn't confident, it hands off to a human operator with full transcript context.

## What It Is

Owlish sits in the AI customer support category, combining a knowledge-grounded chatbot builder with a shared helpdesk inbox and multi-channel deployment layer. Unlike standalone chat widget tools, it includes the operational layer — shared queues, human handoff, whisper mode for operators, and a feedback loop that turns corrected answers into new knowledge. The platform is accessed via a web console at console.owlish.bot, with no local installation required.

## How the Knowledge Pipeline Works

Owlish ingests content from websites (via crawl), PDFs, DOCX, Markdown, and CSV files, as well as manually entered Q&A pairs. After processing, it indexes the extracted text and uses it as the sole retrieval source for agent answers. Key pipeline behaviors include:

- Scheduled auto-sync keeps the knowledge base current without manual refreshes
- Source include/exclude rules let teams control what gets indexed
- Every agent reply cites the exact passages it retrieved
- If an answer isn't in the knowledge base, the agent says so and offers a handoff rather than guessing
- Corrections saved by operators become new knowledge, closing the feedback loop

## Channel and Deployment Coverage

Owlish deploys agents across a range of surfaces from a single console. Currently available channels include the embeddable web widget, Slack, Microsoft Teams, Google Chat, WhatsApp, Messenger, and Telegram. Instagram and Email are listed as coming soon. A public REST API and MCP server are also available for developers who want to drive Owlish programmatically or integrate it into agent workflows.

## Operations and Human-in-the-Loop Design

The platform's operational layer is a core differentiator. A shared helpdesk inbox aggregates conversations across all connected channels. When an agent hesitates or a case is sensitive, it escalates to a human teammate with the full transcript and context already loaded — no re-explaining required. Operators can use whisper mode to steer an agent's reply mid-thread without the customer seeing it, or take over the conversation entirely. Workspace roles and permissions control what each team member can access.

## Analytics and Improvement Loop

Owlish includes a built-in analytics dashboard covering CSAT scores, thumbs feedback, escalation reasons, and knowledge gap detection. Prompt and model A/B testing lets teams compare agent configurations. A weekly insight digest surfaces what's working and what isn't. Conversation retention windows vary by plan tier, and advanced analytics with full history export is available on higher tiers.

## Setup Path and Target Audience

The homepage states a typical setup time of approximately 8 minutes from URL to first live agent. The platform targets customer support teams, IT helpdesks, sales teams needing inbound qualification, and HR or employee assistant use cases. An agency-facing partner program (Owlish Partners) is available for consultancies and software companies delivering managed AI support under their own brand. An implementation concierge service is also offered as a one-time engagement for teams that want end-to-end setup assistance.

## Features
- Embeddable web widget
- Multi-channel deployment (Slack, Teams, Google Chat, WhatsApp, Messenger, Telegram)
- Website and help-center crawl
- PDF, DOCX, Markdown, CSV ingestion
- Scheduled auto-sync for knowledge base
- Answer citations from source content
- Human handoff with full transcript
- Shared helpdesk inbox
- Whisper mode for operators
- Tag, filter, and assign conversations
- Save reply as knowledge
- CSAT and thumbs feedback
- Knowledge gap detection
- Prompt and model A/B testing
- Weekly insight digest
- Public REST API and webhooks
- MCP server for developers
- AI sentiment and intent detection (Scale)
- Dark mode and brand themes
- Custom avatar and persona
- Suggested prompts
- Workspace roles and permissions
- Manual Q&A pairs
- Confidence threshold for escalation

## Integrations
Slack, Microsoft Teams, Google Chat, WhatsApp, Facebook Messenger, Telegram, Instagram (coming soon), Email (coming soon), REST API, MCP server

## Platforms
WEB, API, BROWSER_EXTENSION

## Pricing
Freemium — Free tier available with paid upgrades

## Links
- Website: https://owlish.bot
- Documentation: https://owlish.bot/docs
- EveryDev.ai: https://www.everydev.ai/tools/owlish