Crisp IM SAS
We strive to make customer interaction crispy. Crisp aims to reshape customer support software by building high-quality, simple, and affordable tools.
At a Glance
- SMBs (1-50 employees)
- E-commerce
- SaaS Startups
AI Tools by Crisp IM SAS
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Crisp
Shared Inbox Messaging Platform
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Products & Services
Customizable chat widget for websites to communicate with visitors in real-time.
Omnichannel inbox for teams to manage messages from Email, WhatsApp, Instagram, and more.
AI-powered automation suite for multilingual support, automated answers, and lead qualification.
Help center platform for customer self-service.
Market Position
Affordable, high-quality alternative to Intercom and Zendesk; emphasizes simple flat pricing and AI-first features without per-seat charges.
Leadership
Founders
Baptiste Jamin
Co-founder & CEO of Crisp. Previously an Engineering Apprentice at Orange and Software Developer at Apizee. Co-founded Randomail and worked as a freelance developer.
Valerian Saliou
Co-founder & CTO of Crisp. Previously Co-founder & Lead Developer at Jappix. Co-inventor of the MakAir Medical Ventilator.
Executive Team
Baptiste Jamin
Co-Founder & CEO
Engineering background, previously at Orange and Apizee.
Valerian Saliou
Co-Founder & CTO
Technical lead, creator of Jappix and co-inventor of MakAir.
Board of Directors
Founding Story
Crisp was launched in 2015 with an entrepreneurial 'hacker' spirit. The company has been 100% bootstrapped and self-funded from day one, choosing to stay independent from venture capital to focus on product quality and user feedback. Originally a fully remote team, they opened an office in Nantes in 2018.
Business Model
Revenue Model
SaaS Subscription (flat per-workspace pricing)
Pricing Tiers
2 seats, basic chat widget, shared inbox, unlimited conversations.
4 seats, 5,000 profiles, AI credits for ~90 conversations.
10 seats, 50,000 profiles, omnichannel inbox, AI chatbot, knowledge base.
20+ seats, 200,000 profiles, AI-first support suite, ticketing system, 100+ integrations.
Target Markets
- SMBs (1-50 employees)
- E-commerce
- SaaS Startups
- Customer Support
- Inbound Sales
- Marketing Automation
- AI Automation
- Internal Team Collaboration
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