Co-Founder & CEO at Fini. Previously Growth Product Manager and Strategy at Uber (EMEA). Background in strategy at PwC and business analysis at Citi. IIT Delhi graduate.

Hakim Khalafi

Co-Founder at Fini. Previously Analytics Engineering Manager and Sr. Analytics Engineer at Uber. Lead Machine Learning Engineer at KPN and ML Software Engineer at Accenture.

Executive Team

Deepak Singla

Co-Founder & CEO

Ex-Uber Growth PM, PwC Senior Associate.

Hakim Khalafi

Co-Founder

Ex-Uber Analytics Engineering Manager, Lead ML Engineer at KPN.

Board of Directors

Jake Jolis

Board Member / Lead Investor (Matrix Partners)

Y Combinator

Investor / Advisor

Founding Story

Inspired by their experience at Uber, the founders launched Fini in 2022 to transform customer support using high-accuracy AI agents that reduce support workload and costs.

Business Model

Revenue

$2.3 million (reported for 2024)

Revenue Model

Subscription and usage-based (per resolution) with a minimum monthly commitment.

Pricing Tiers

Starter

Free per resolution, up to 50 questions, 50 documents, 5 users.

Growth

$0.69 per resolution

Minimum monthly billing of $2999. Includes up to 5000 questions and 1000 documents.

Enterprise

Custom pricing for unlimited questions, documents, and users.

Private

Target Markets

Industries & Segments

Banking
Fintech
E-commerce
Gaming
Fitness

Use Cases

Fintech customer support
E-commerce automated resolution
Gaming support triage
Banking regulated support
Fitness retention support

Notable Customers

Wefunder
Atlas
LISA Hockey

Quick Facts

Headquarters

San Francisco, California

Founded

2022

Entity Type

Inc.

Employees

Total Funding

$3.73 million

Investors

Matrix Partners, Y Combinator

Office Locations

San Francisco

Netherlands

Funding History

Seed$130,000

2022-03

Y Combinator

Seed$3,600,000

2026-01

Matrix Partners

History & Milestones

2026-01

Announced a $3.6 million Seed round led by Matrix Partners to end AI hallucinations.

2024

Reached $2.3 million in revenue and scaled to over 100 customers.

2022

Fini was founded, inspired by the founders' experiences at Uber.

2022-03

Raised $130k in Seed funding from Y Combinator (S22 batch).

Key Capabilities

80%+ Resolution Rate

97% Accuracy

50+ Languages Supported

GPT-4o & Claude Integration

SOC2, GDPR, ISO 27001 Compliance

No-code setup

Integrations & Partnerships

Platform Integrations

Zendesk
Salesforce
Intercom
Hubspot
Slack
Fini Widget

Key Partnerships

Zendesk

Salesforce

Intercom

Connect

Website

X / Twitter

YouTube

AI Topics

Fini Inc. focuses on these topics:

Conversational Agents(1)

Customer Communication(1)

Customer Engagement(1)

Back to all developers

Fini Inc.

Accuracy-first AI for enterprise customer support, aiming to end AI hallucinations and resolve 80%+ of queries 24/7.

Visit Website

At a Glance

14Tool Views

San Francisco, CaliforniaHeadquarters

2022Est.

77Employees

$3.73MRaised

Focus Areas

Conversational Agents

Customer Communication

Customer Engagement

Connect

AI Tools by Fini Inc.

(1)

Fini

AI Customer Support Agent

Conversational AI Customer Comms Customer Eng.

Discussions

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Latest News

03/31/2026

Case Study: How Wefunder Cut Response Time From 7 Hours to 15 minutes

usefini.com

02/03/2026

Introducing Knowledge Atlas: Fini's Self-Updating AI Knowledge Center

usefini.com

01/01/2026

Fini Raises $3.6M Seed Round Led by Matrix Partners

usefini.com

02/18/2026

Qualtrics Survey: AI Customer Service results for CX leaders

usefini.com

Products & Services

Fini Platform

2022

A headless AI agent platform that resolves 80%+ of support tickets with 97% accuracy.

Sophie

A self-learning AI agent that improves accuracy over time and handles 24/7 customer support.

Knowledge Atlas

2026-02

Fini's self-updating AI knowledge center that manages and organizes support information automatically.

Market Position

Accuracy-first AI focusing on eliminating hallucinations with a RAGless architecture and enterprise-grade security.

Leadership

Founders

Deepak Singla

Co-Founder & CEO at Fini. Previously Growth Product Manager and Strategy at Uber (EMEA). Background in strategy at PwC and business analysis at Citi. IIT Delhi graduate.

Hakim Khalafi

Co-Founder at Fini. Previously Analytics Engineering Manager and Sr. Analytics Engineer at Uber. Lead Machine Learning Engineer at KPN and ML Software Engineer at Accenture.

Executive Team

Deepak Singla

Co-Founder & CEO

Ex-Uber Growth PM, PwC Senior Associate.

Hakim Khalafi

Co-Founder

Ex-Uber Analytics Engineering Manager, Lead ML Engineer at KPN.

Board of Directors

Jake Jolis

Board Member / Lead Investor (Matrix Partners)

Y Combinator

Investor / Advisor

Founding Story

Inspired by their experience at Uber, the founders launched Fini in 2022 to transform customer support using high-accuracy AI agents that reduce support workload and costs.

Business Model

Revenue

$2.3 million (reported for 2024)

Revenue Model

Subscription and usage-based (per resolution) with a minimum monthly commitment.

Pricing Tiers

Starter

Free per resolution, up to 50 questions, 50 documents, 5 users.

Growth

$0.69 per resolution

Minimum monthly billing of $2999. Includes up to 5000 questions and 1000 documents.

Enterprise

Custom pricing for unlimited questions, documents, and users.

Private

Target Markets

Industries & Segments

Banking
Fintech
E-commerce
Gaming
Fitness

Use Cases

Fintech customer support
E-commerce automated resolution
Gaming support triage
Banking regulated support
Fitness retention support

Notable Customers

Wefunder
Atlas
LISA Hockey

Quick Facts

Headquarters

San Francisco, California

Founded

2022

Entity Type

Inc.

Employees

Total Funding

$3.73 million

Investors

Matrix Partners, Y Combinator

Office Locations

San Francisco

Netherlands

Funding History

Seed$130,000

2022-03

Y Combinator

Seed$3,600,000

2026-01

Matrix Partners

History & Milestones

2026-01

Announced a $3.6 million Seed round led by Matrix Partners to end AI hallucinations.

2024

Reached $2.3 million in revenue and scaled to over 100 customers.

2022

Fini was founded, inspired by the founders' experiences at Uber.

2022-03

Raised $130k in Seed funding from Y Combinator (S22 batch).

Key Capabilities

80%+ Resolution Rate

97% Accuracy

50+ Languages Supported

GPT-4o & Claude Integration

SOC2, GDPR, ISO 27001 Compliance

No-code setup

Integrations & Partnerships

Platform Integrations

Zendesk
Salesforce
Intercom
Hubspot
Slack
Fini Widget

Key Partnerships

Zendesk

Salesforce

Intercom

Connect

Website

X / Twitter

YouTube

AI Topics

Fini Inc. focuses on these topics:

Conversational Agents(1)

Customer Communication(1)

Customer Engagement(1)

Back to all developers