Giga
Giga builds AI agents for enterprise customer support and operations, providing emotionally intelligent, real-time voice and chat agents that handle complex workflows with human-like memory and context.
Founding Story
Giga was founded in 2023 by IIT Kharagpur alumni Varun Vummadi and Esha Manideep Dinne in their college dorm. Both founders rejected lucrative job offers—Varun turned down a $525,000 HFT position and Stanford PhD admission, while Esha declined a $150,000 systems engineering role—to pursue their vision of building AI that could transform enterprise operations. Initially focused on fine-tuning large language models (LLMs) for on-premise enterprise deployment, they pivoted to customer support automation after identifying a massive opportunity to solve broken customer experiences with emotionally intelligent AI agents.
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Leadership
Founders
Varun Vummadi
Co-Founder & CEO. Bachelor of Technology in Electrical Engineering from IIT Kharagpur. Forbes 30 Under 30 alumnus. Rejected Stanford PhD admission and a $525,000 HFT (High-Frequency Trading) job offer to build Giga. Previously worked on AI research at Stanford University and taught at AlgoZenith. Also involved with the Entrepreneurship Cell at IIT Kharagpur.
Esha Manideep Dinne
Co-Founder & CTO. Bachelor's degree in Computer Science from IIT Kharagpur (GPA 9.79, Institute Rank 3). Forbes 30 Under 30 alumna. Rejected a $150,000 systems engineer role at a prominent Indian HFT firm. Previously interned at Quadeye (quant trading firm). Served as President of the Maths Club at IIT Kharagpur and was a member of NSS IIT Kharagpur.
Executive Team
Varun Vummadi
Co-Founder & CEO
IIT Kharagpur electrical engineering graduate, Forbes 30 Under 30, former Stanford researcher
Esha Manideep Dinne
Co-Founder & CTO
IIT Kharagpur computer science graduate (GPA 9.79, Rank 3), Forbes 30 Under 30, former Quadeye intern
Business Model
Revenue Model
Enterprise SaaS with custom pricing based on AI agent complexity, number of channels, deployment type (cloud vs. on-premise), and expected support volume. Revenue generated through API usage, enterprise subscriptions, and professional services including setup, implementation, training, and premium support.
Pricing Tiers
Bespoke pricing based on factors including agent complexity, channel count, deployment type, support volume, setup fees, implementation costs, team training, and premium support. On-premise deployment more expensive than cloud options.
Target Markets
- Large enterprises and Fortune 100 companies
- E-commerce platforms
- Financial services and banking
- Healthcare providers
- Telecommunications companies
- High-compliance industries requiring on-premise deployment
- Customer support automation for high-volume enterprise contact centers
- Multi-party coordination (e.g., managing Dashers and consumers simultaneously)
- Geofence mismatch and delivery verification
- Compliance and fraud detection in financial services
- Identity verification and account onboarding
- Loan application processing and credit card management
- DoorDash
- Multiple financial services clients
- Companies in healthcare sector
History & Milestones
Launched Browser Agent for end-to-end task automation in web-based applications
Launched Smart Insights product for AI-driven analytics and performance optimization
Raised $61 million in Series A funding led by Redpoint Ventures, with participation from Y Combinator and Nexus Venture Partners
Company issued public statement addressing extortion attempt and reaffirming security posture
Giga founded by Varun Vummadi and Esha Manideep Dinne at IIT Kharagpur
