Moveworks, Inc.
Moveworks builds an enterprise AI Assistant platform that serves as a front door to work: employees can search across business applications and content, ask questions in natural language, and complete tasks end-to-end. Its agentic Reasoning Engine, assistants, enterprise search, plugins, and connectors are designed to make work more effortless and productive across the enterprise.
At a Glance
- Large enterprises
- Fortune 500 companies
- IT and service management
- Human resources
- +6 more
AI Tools by Moveworks, Inc.
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Moveworks
Enterprise AI Assistant Platform
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Latest News
ServiceNow completes acquisition of Moveworks, combining the AI Assistant, enterprise search, and Reasoning Engine with ServiceNow workflows and governance.
Moveworks unveils a dynamic AI platform enabling teams to build and deploy specialized AI assistants in minutes.
Moveworks recognized as a Challenger in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management.
Moveworks ranked #2 on Fast Company's 2025 World's Most Innovative Companies list in Enterprise.
Products & Services
Context-aware conversational assistant that searches enterprise content and executes tasks across applications using the Reasoning Engine, permissions, and action plugins.
AI-powered search across enterprise applications and content, with grounded summaries, inline citations, multilingual search, granular filters, relevance ranking, permissions enforcement, and analytics.
Low-code developer environment for planning, building, testing, debugging, deploying, and governing AI agents, plugins, tools, and workflows.
Catalog of installable and customizable pre-built AI agents and plugins for enterprise applications and business workflows.
Market Position
Moveworks positions itself as an enterprise-wide, agentic AI front door that combines context-aware search with governed action and workflow execution, rather than a search-only tool or a basic chatbot. Its competitive set includes ServiceNow, Microsoft Copilot, Salesforce, Workday, and other enterprise-search, ITSM, employee-service, and AI-agent platforms; its differentiation is the cross-application Reasoning Engine, specialized assistants, broad connectors, and enterprise security/governance. ServiceNow is now the parent company and platform partner following the 2025 acquisition.
Leadership
Founders
Bhavin Shah
CEO and co-founder; previously CEO of Refresh.io, which was acquired by LinkedIn in 2015. He holds an MA in Education, Technology & Business from Stanford and a BS in Computer Science from UC San Diego.
Vaibhav Nivargi
CTO and co-founder; founded ClearStory Data and was an early engineer at Aster Data, acquired in 2011. He holds an MS in Computer Science from Stanford.
Varun Singh
President and co-founder; oversees product, customer success, and professional services. He holds a PhD in Engineering & Design Optimization from the University of Maryland and an MS in Engineering & Applied Mathematics from UCLA.
Jiang Chen
CTO of AI and co-founder; leads the company's AI/ML direction and Reasoning Engine work. Moveworks identifies him as a co-founder and former Founder & CTO, AI.
Executive Team
Bhavin Shah
CEO and co-founder
Previously CEO of Refresh.io, acquired by LinkedIn in 2015; Stanford and UC San Diego trained.
Varun Singh
President and co-founder
Oversees product, customer success, and professional services; holds a PhD from the University of Maryland and an MS from UCLA.
Board of Directors
Founding Story
Moveworks was created in 2016 after its founders identified that enterprise operations lost excessive time resolving routine IT-support requests. They believed conversational, natural-language AI could understand employee requests and resolve a large share of them without help-desk intervention; the company initially focused narrowly on deeply understanding and automating IT tickets before expanding to enterprise-wide workflows.
Business Model
Revenue Model
Enterprise software sold through tailored packages and subscriptions; pricing is customized based on integrations, plugins, AI-agent capabilities, organizational requirements, and scale. Customers request a quote and can purchase through direct sales or, for some offerings, marketplaces such as Microsoft Marketplace.
Pricing Tiers
Moveworks says pricing is tailored to business requirements and offers scalable packages; public self-serve tier prices are not listed.
Target Markets
- Large enterprises
- Fortune 500 companies
- IT and service management
- Human resources
- Finance
- Sales
- IT service desk automation, issue resolution, access resets, and tool provisioning
- HR employee self-service and hire-to-retire support
- Finance expenses, purchase requests, and approvals
- Sales CRM updates, deal summaries, and pipeline support
- Enterprise knowledge search and employee self-service
- Procurement, change requests, service management, and cross-functional workflow automation
- Toyota
- Instacart
- CVS Health
- Marriott