Netomi
Netomi powers intelligent experiences for ambitious companies. It provides an enterprise agentic customer-experience platform that lets brands anticipate customer needs, take action across backend systems, and deliver governed, outcome-driven interactions across chat, email, and voice.
At a Glance
- Fortune 500 and global enterprises
- Airlines and travel
- Insurance
- Sports betting and sports organizations
- +3 more
AI Tools by Netomi
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Netomi
Agentic AI for Customer Experience
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Latest News
Netomi raises $110M from Accenture Ventures, Adobe Ventures, and WndrCo to deploy agentic customer experiences; announces participation from SLW, NAVER Ventures, Metis Strategy, and Fin Capital.
Accenture invests in Netomi and announces a strategic partnership to accelerate enterprise adoption of agentic AI for customer experience.
OpenAI publishes Netomi's lessons for scaling agentic systems into the enterprise, highlighting GPT-4.1, GPT-5.2, governance, observability, and high-volume performance.
Products & Services
A governed orchestration and execution layer for enterprise AI agents. It coordinates models, tools, backend systems, policies, and multi-step workflows so agents can reason and act predictably in production.
An enterprise customer-experience platform operating across chat, email, and voice, with no-code orchestration, coordinated AI agents, automated resolutions, and human-agent augmentation.
A Netomi-powered customer-facing chat experience available in the United mobile app.
Market Position
Netomi positions itself as an enterprise-grade agentic CX and digital-experience orchestration platform for high-stakes, regulated, high-volume environments rather than a standalone chatbot. Public company-profile data identifies Decagon, Parloa, and Fin as possible competitors; Netomi differentiates through governed runtime execution, deterministic controls, observability, multi-system orchestration, and large-scale concurrency.
Leadership
Founders
Puneet Mehta
Founder and CEO of Netomi; previously co-founder and CEO of MyCityWay. He founded the company originally as msg.ai and is an entrepreneur associated with Y Combinator.
Executive Team
Puneet Mehta
Founder and CEO
Founder of Netomi, formerly msg.ai; previously co-founder and CEO of MyCityWay.
Board of Directors
Founding Story
Netomi originated in 2015 as msg.ai. Puneet Mehta's initial vision was to use AI to help brands connect more deeply with customers by combining AI capabilities with human intelligence; the company later evolved into Netomi and focused on enterprise customer experience and automated support.
Business Model
Revenue Model
Enterprise software/platform engagements for agentic customer experience, sold through direct enterprise relationships and strategic deployment partnerships. The company says new engagements are by referral and its platform is deployed for enterprise customers across chat, email, and voice.
Target Markets
- Fortune 500 and global enterprises
- Airlines and travel
- Insurance
- Sports betting and sports organizations
- Media and entertainment
- Retail and consumer brands
- Airline disruption support, rebooking, fare-rule and loyalty workflows
- Customer service automation and agent augmentation
- Complex, multi-step transactional support
- Insurance eligibility, benefits, and claims-status inquiries
- High-volume support during major sporting and entertainment events
- Personalized, proactive digital-experience orchestration
- Delta Air Lines
- United Airlines
- MetLife
- Paramount