ONDUTYOPS LLC
ONDUTYOPS builds support and operations tools for Shopify store owners who are done paying more every time their store grows.
At a Glance
AI Tools by ONDUTYOPS LLC
(1)Arbyn
AI Support Agent for Shopify
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Products & Services
AI-powered live chat and chatbot for Shopify stores that handles customer support and sales. Features flat pricing and specific 'AI employees' for different tasks.
AI Fraud & Order Guard for Shopify that validates orders pre-fulfillment, detects fraud, and corrects addresses.
Market Position
Arbyn replaces high-cost ticket-based tools like Gorgias, Zendesk, and Intercom with a flat-rate AI platform. Tacey replaces specialized fraud and order edit tools.
Leadership
Founders
Odera Joseph Echendu
Customer Support Lead at DripShop.live, Technical Support Specialist at Replo (YC S21), Client Success & Support Manager at OJMD Solutions, and Support Lead at Parents Are Human. He has seven years of experience in customer success and technical support for high-growth SaaS and e-commerce companies.
Executive Team
Odera Joseph Echendu
Founder
Seven years leading support ops at companies like Replo and DripShop.live. Designed ONDUTYOPS to solve the scalability and pricing issues of traditional support tools.
Founding Story
Founder Odera Echendu was a support professional who used tools like Gorgias and Zendesk and found they punished growth with scaling costs and failed under volume. He built ONDUTYOPS to offer flat-rate, AI-first support tools.
Business Model
Revenue Model
Subscription-based SaaS (Flat monthly fees)
Pricing Tiers
Free plan for Shopify stores
Up to 500 conversations
Unlimited conversations
Entry-level order validation
Up to 1,500 orders
Full features
Target Markets
- Shopify merchants
- E-commerce brands
- Shopify customer support
- E-commerce sales automation
- Fraud prevention
- Order management automation
- Shopify store owners