Rafael Melgaço
Rafael Melgaço is an individual Brazilian developer and creator whose public project is DeskcommCRM, an open-source AI sales operating system for WhatsApp. The project aims to keep conversational sales accountable by combining AI agents, CRM pipeline management, follow-up, audit trails and self-hosting without per-user software fees.
At a Glance
- Businesses that sell or support customers through chat
- E-commerce
- Clinics and healthcare businesses
- Real-estate businesses
- +4 more
AI Tools by Rafael Melgaço
(1)
DeskcommCRM
Self Hosted WhatsApp AI CRM
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Latest News
DeskcommCRM v1.80.0 released; updates include direct contact editing, colored tag defaults, Ecuador time zones, inbox ordering and automation-tag improvements.
DeskcommCRM v1.79.0 released; adds account/finance administration and Asaas billing capability for charging client organizations by Pix or boleto, among other changes.
DeskcommCRM v1.78.0 released; adds ChatGPT subscription login for agents, internal-network restriction for the global WhatsApp webhook, and new Gemini 3.x models.
DeskcommCRM v1.77.0 released; adds channel labels in the inbox, connection pause notifications, optional order creation on won deals, and media AI-cost reporting.
Products & Services
MIT-licensed, open-source, self-hosted CRM and AI sales operating system for WhatsApp. It combines inbox/conversations, configurable pipelines, native AI agents, knowledge-base retrieval, follow-ups, automations, prospecting, scheduling, analytics, audit logs and multi-tenant organization isolation.
Six open assistant skills for Claude Code, Codex, Cursor, Antigravity and OpenCode covering installation and operations, new-client setup, metrics, prompt tuning, contribution workflow and project doctrine.
One-command VPS deployment kit that installs the app, WhatsApp connectivity and database, generates secrets, applies the schema, creates the first administrator, enables HTTPS and configures automation/update jobs.
Market Position
DeskcommCRM positions itself as an open-source, self-hosted alternative to Kommo, Octadesk and Intercom for businesses selling by chat. Its differentiation is ownership of data and infrastructure, no per-seat software fee, native WhatsApp/AI workflow, auditable AI guardrails, multi-tenant architecture and permission to modify or resell under MIT; its trade-off is that the customer operates the VPS and pays AI-provider usage.
Leadership
Founders
Rafael Melgaço
Independent Brazilian developer, AI educator and creator behind the melgarafael GitHub account, YouTube channel and Instagram presence; GitHub describes his focus as awakening human potential with AI, and his public Instagram profile identifies him as founder of DeskcommCRM.
Executive Team
Rafael Melgaço
Founder and maintainer of DeskcommCRM
Independent developer and AI creator; owns the melgarafael GitHub repository and publishes tutorials and demonstrations about DeskcommCRM and AI automation.
Founding Story
DeskcommCRM was started as an open-source alternative to closed conversational-sales CRMs. Its initial vision is a 'living' sales operating system in which every component has an input and output, stalled leads are surfaced by risk, AI actions pass seven pre-send checks and are recorded, meaningful mutations appear on a timeline, and open work always has a next step.
Business Model
Revenue Model
DeskcommCRM itself is free and open source under the MIT license, with no per-user subscription or paid feature tier. Users pay for their own VPS infrastructure and AI-provider API keys; the project also links to a HostGator VPS partnership/affiliate offer.
Pricing Tiers
Complete software under the MIT license; no paid tier, feature lock or per-user charge. Infrastructure and AI usage are paid separately by the operator.
Target Markets
- Businesses that sell or support customers through chat
- E-commerce
- Clinics and healthcare businesses
- Real-estate businesses
- Infoproduct and course businesses
- Service providers
- Conversational lead capture and sales over WhatsApp
- Automated qualification and pipeline progression
- Follow-up for leads that have gone quiet
- AI-assisted customer support with human escalation
- Prospecting campaigns and webhook-driven lead intake
- Agency deployment and white-label hosting for clients