SeaCloud Labs
To help software teams manage and resolve issues more effectively using AI agents that centralize, structure, and analyze feedback from multiple channels.
At a Glance
- Software Development Teams
- Open Source Communities
- SaaS Providers
AI Tools by SeaCloud Labs
(1)
SeaTicket
AI Issue Management Platform
Discussions
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Latest News
Seafile 13.0 is ready! Milestone update with AI features.
Seafile Community Forum updates on Seafile 13.0 availability.
First look at Seafile 14.0 UI improvements including redesigned icons and components.
Incorporation of SeaCloud Labs Pte. Ltd. in Singapore.
Products & Services
AI-powered unified issue management platform that centralizes GitHub issues, forum topics, and emails.
Open-source collaboration platform focused on file sync, share, and document management, now enhanced with AI.
Market Position
Focused on AI-driven autonomous resolution and multi-source unification, positioning as a more intelligent alternative to standard ticket trackers.
Leadership
Founders
Daniel Pan
Founder & CEO. Alumnus of Tsinghua University (MSc Computer Science). Previously a senior software engineer at NetEase Co. Ltd. Co-founded Seafile in 2012.
Jonathan Xu
Founder & CTO. Alumnus of Tsinghua University (MSc Computer Science). Previously a senior software engineer at EMC. Co-founded Seafile in 2012.
Executive Team
Daniel Pan
Founder & CEO
Expert in software infrastructure and collaboration systems. MSc from Tsinghua University.
Jonathan Xu
Founder & CTO
Expert in software infrastructure, previously at EMC. MSc from Tsinghua University.
Board of Directors
Founding Story
SeaTicket was born from the team's experience at Seafile, noticing that while documents became structured, issue feedback remained scattered. They created SeaCloud Labs to bring AI-powered structured collaboration to issue management.
Business Model
Revenue Model
Subscription-based SaaS (SaaS) with tiered pricing based on issue volume and AI credit usage.
Pricing Tiers
Up to 1,000 issues, 50 AI credits/month, community support.
Up to 2,500 issues, 500 AI credits/month, email support.
Up to 10,000 issues, 2,000 AI credits/month, priority support.
Up to 50,000 issues, 10,000 AI credits/month, advanced reporting, SSO, dedicated support.
Target Markets
- Software Development Teams
- Open Source Communities
- SaaS Providers
- Open source project issue management
- SaaS product support
- Software technical debt tracking
- Customer feedback unification
- University Mainz
- Kaspersky Lab