Serval Inc.
Serval is an AI-native IT service management (ITSM) platform that automates routine help desk tasks and access management using an AI agent workforce.
At a Glance
- Enterprise IT
- Mid-market to Large Enterprise Corporations
AI Tools by Serval Inc.
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Serval
AI Native ITSM Platform
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Latest News
Introducing Serval Start: A Program for Future Founders
Serval Raises $75M Series B Led by Sequoia to Build the New Era of Enterprise Automation
Announcing $52M Total Raised to Deploy AI Agents for IT
Together AI automates 95% of software access requests with Serval
Products & Services
A unified help desk and access management platform powered by a built-in AI agent workforce to automate routine IT tasks.
A two-year program for builders who want to become founders, hiring them as 'Founders-in-Residence' to build products within Serval.
Market Position
AI-native alternative to legacy ITSM solutions like ServiceNow and Jira Service Management.
Leadership
Founders
Jake Stauch
Founder & CEO. Previously VP of Product and GM at Verkada. Founder of NeuroSpire (neuroscience-based marketing research startup).
Alex McLeod
Co-Founder & CTO. Previously Senior Staff Software Engineer and engineering lead at Verkada. Background in computer science from University of Melbourne.
Executive Team
Jake Stauch
Chief Executive Officer
Former Verkada VP Product/GM.
Alex McLeod
Chief Technology Officer
Former Verkada Engineering Lead.
Board of Directors
Founding Story
Founded by former Verkada executives Jake Stauch and Alex McLeod, Serval was created to solve the persistent pain of manual IT service management by deploying AI agents that can handle tickets and access requests autonomously.
Business Model
Revenue Model
B2B SaaS / Subscription-based platform fees based on AI agent usage or seat count.
Target Markets
- Enterprise IT
- Mid-market to Large Enterprise Corporations
- IT Service Management (ITSM) Automation
- Help Desk Request Processing
- Employee Access & Identity Management
- Enterprise Workflow Automation
- Together AI