TicketBuddy AI
TicketBuddy AI provides AI-driven customer support and intelligence automation to handle repetitive tickets and transform reviews into actionable insights for e-commerce and SMBs.
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Products & Services
AI-powered customer support automation that resolves 80% of tickets instantly using a grounded knowledge base with no hallucinations.
AI sentiment and theme analysis for Trustpilot and Google reviews, providing actionable insights in seconds.
A hands-off ranking growth tool for SMBs to manage SEO keyword research and auto-blog generation.
Market Position
Differentiates by guaranteeing no AI hallucinations through grounded knowledge bases. Positioned as an 'autopilot for inboxes' rather than a complex helpdesk, offering enterprise-grade analytics (comparable to Qualtrics) at a fraction of the cost.
Founding Story
Founded in 2024 (Incorporated June 24, 2024) in the UK to solve the problem of repetitive customer support tickets using grounded AI that eliminates hallucinations. Initial vision included an 'autopilot for your inbox' targeting small teams and e-commerce businesses.
Leadership
Founders
Tamil Selvan Amalanathan Valarmathi
AI and SaaS entrepreneur; Education: University of Salford, Vellore Institute of Technology (VIT), and Loyola College.
Executive Team
Tamil Selvan Amalanathan Valarmathi
Founder & Director
Educated at University of Salford, VIT, and Loyola College; focus on AI and SaaS automation.
Jegan Samy
Admin, Product
Product lead at Ticket Buddy, focused on platform features and user experience.
Business Model
Revenue Model
Subscription-based (monthly/yearly), Pay-as-you-go credits for ReviewBuddy, and Lifetime deals via DealMirror.
Pricing Tiers
Unlimited team members, 1 chatbot, 4k messages/mo, 1000 pages, 1 mailbox.
Up to 2 chatbots, 10k messages/mo, 10,000 pages, 5 mailboxes, multi-platform integrations.
Up to 3 chatbots, 40k messages/mo, 50,000 pages, unlimited mailboxes, API access.
5k AI credits, unlimited ticket resolution, core features.
Advanced sentiment analysis, trend tracking, AI chat assistant.
Target Markets
- E-commerce merchants
- Small to Medium Businesses (SMBs)
- Solo founders
- Customer support teams
- E-commerce support automation
- Customer review analysis (Trustpilot/Google)
- Solo founder support management
- SEO and keyword ranking automation
- Proactive problem solving from feedback
- 500+ businesses worldwide
History & Milestones
Official launch of Ticket Buddy and Review Buddy 2026 editions for SMBs.
Expansion into SEO with the Automated SEO Optimiser Tool.
Ticket Buddy Ltd incorporated in the United Kingdom.
Ashutosh Kumar joins as Full Stack MERN Developer Intern to help build the platform.
Tamil Selvan Amalanathan Valarmathi appointed as Director with significant control.