Tidio
Tidio makes customer experience frictionless by combining live chat, help-desk ticketing, rule-based chatbots and the Lyro AI Agent in one customer-service platform. It is focused particularly on ecommerce businesses that want to automate support, generate leads and turn customer conversations into sales.
At a Glance
- Ecommerce and online stores
- Shopify merchants
- Small and medium-sized businesses
- Customer-service teams
- +2 more
AI Tools by Tidio
(1)
Lyro AI Agent
AI Customer Service Support Agent
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Latest News
Tidio reported that Lyro ranked No. 1 among AI CX agents in G2's 2026 evaluations.
Tidio published a case study reporting 58% automation by its support team with Lyro and improvements after adopting Claude 3.
Tidio announced industry-leading Lyro customer-support resolution rates, with a 64% average and peaks up to 90%, outperforming Intercom in the announcement's comparison.
Tidio announced new Tidio AI features aimed at empowering SMB customer communication and automation.
Products & Services
Knowledge-grounded conversational AI agent that answers customer questions, hands off complex cases to humans, creates tickets when needed, supports multiple languages, and can perform business actions through integrations.
No-code/API and MCP-connected workflows that let Lyro check orders, update data, start returns, qualify leads or book meetings, plus rules for tone, escalation, troubleshooting and VIP handling.
Uses live catalog/inventory data to recommend products and, for Shopify, show product cards and add items to cart within the conversation.
Shared inbox and ticketing for live chat, email, support forms, Messenger, Instagram and WhatsApp, with macros, assignments and automations.
Market Position
Tidio positions itself as an ecommerce-first customer-service platform that combines AI and human support in one inbox. Its differentiation is native Shopify/catalog functionality, proactive sales assistance, a free-forever entry plan and Lyro's grounded-answer and handoff controls; commonly compared competitors include Intercom, Gorgias, Zendesk, Freshdesk, LiveChat, Help Scout, Crisp and Ada.
Leadership
Founders
Tytus Gołas
Co-founder of Tidio and its Chief Executive Officer. Tidio's official history identifies him as the founder/CEO; LinkedIn identifies him as CEO and co-founder.
Marcin Wiktor
Co-founder of Tidio with Tytus Gołas. TechCrunch and PeakSpan describe Gołas and Wiktor as the co-founders who decided to make Tidio their main focus after the tool gained traction.
Executive Team
Tytus Gołas
Chief Executive Officer
Co-founder and CEO of Tidio.
Marcin Gwizdała
Chief Strategy Officer
Tidio's Chief Strategy Officer.
Founding Story
Tidio was founded in Szczecin in 2013. The initial tool gained traction, after which co-founders Tytus Gołas and Marcin Wiktor pivoted to make it their focus, building a simple customer-service product for businesses; the company later expanded that vision into an AI- and human-assisted service platform.
Business Model
Revenue Model
SaaS subscriptions for the combined Tidio customer-service platform, with usage-based billing for billable conversations and add-ons; Lyro is also available as a standalone AI-agent product and custom enterprise deployments are sold through the sales team.
Pricing Tiers
Free forever; no credit card required.
100 billable conversations; includes 50 one-off Lyro conversations, 100 Flows visitors reached, live chat and ticketing.
From 250 billable conversations; adds advanced analytics, permissions, automatic assignment and other collaboration features.
Custom billable conversations, premium support, dedicated success manager, discounted usage rates and advanced team-management features.
From 3,000 Lyro conversations; includes a guaranteed 50% Lyro resolution rate, pay-per-resolution billing, custom analytics and managed-service options.
From 50 Lyro AI conversations; available as a standalone product.
Target Markets
- Ecommerce and online stores
- Shopify merchants
- Small and medium-sized businesses
- Customer-service teams
- Marketing and sales teams
- SaaS, retail, services, education and finance businesses
- Automating repetitive customer-support questions 24/7
- Proactive ecommerce sales conversations and product discovery
- Product recommendations and cart recovery
- Lead capture and qualification
- Order-status checks, returns, shipping-address changes and other service actions
- Managing chat, email and social messages in one help desk
- Under Armour
- The Body Shop
- Dermalogica
- Stanley