Typewise
Typewise builds an AI customer-experience platform that resolves support requests end to end across channels and languages. Its AI Supervisor, specialist agents and AI Operator act across customers' existing systems while keeping people in control of approvals and handoffs.
At a Glance
- Customer-service and support teams
- Small and medium-sized businesses
- Enterprise organizations
- E-commerce and retail
- +5 more
AI Tools by Typewise
(1)
Typewise
AI Customer Support Automation
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Latest News
Typewise launches Nova, an AI Operator that builds, runs and continuously improves customer-service AI 24/7.
Typewise makes Nova available to fast-growing teams through the Y Combinator launch program, offering first deployment in about 15 minutes and a launch gift of 1,000 resolutions or three months.
Typewise publishes its 2026 Agentic AI Index, reporting that 81% of surveyed customer-service teams operate AI as disconnected tools.
Typewise publishes the HealGreen customer story: the telemedicine platform reaches 70% AI coverage and 75–85% end-to-end resolution across email, chat and WhatsApp after going live in days.
Products & Services
Enterprise and SMB platform for AI agents that read requests, retrieve and update data in connected systems, take approved actions, resolve tickets end to end and hand complex or sensitive work to humans.
An AI operator that sets up specialist agents and workflows from plain-language instructions, tests changes against past conversations, monitors performance, proposes improvements and keeps approved changes current.
Human-agent copilot that drafts responses, surfaces relevant policies and translates messages while the human retains control.
Privacy-focused mobile keyboard with an optimized hexagonal layout and AI autocorrection/text prediction designed to reduce typos and increase typing speed.
Market Position
Typewise positions itself between conventional chatbots/deflection tools and manual support operations: it resolves requests and takes actions across a company's stack, while retaining human approval and auditability. It competes with customer-service AI and helpdesk platforms such as Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, Genesys and Talkdesk, differentiating around end-to-end resolution, multi-agent orchestration, MCP connectivity, multilingual operation and a self-improving AI Operator.
Leadership
Founders
David Eberle
Co-founder and CEO; formerly an Engagement Manager at Booz & Company and a strategy consultant.
Janis Berneker
Co-founder and CTO; formerly Lead Data Science at Swiss national broadcaster SRF.
Executive Team
David Eberle
CEO and Co-founder
Former Engagement Manager at Booz & Company; strategy consultant who led transformation work for large companies.
Janis Berneker
CTO and Co-founder
Former Lead Data Science at Swiss national broadcaster SRF; long-time software and AI practitioner.
Founding Story
Typewise began as a privacy-focused keyboard and text-prediction project: the founders wanted people to type faster and with fewer errors, using an optimized hexagonal layout and on-device/privacy-oriented AI. After the keyboard attracted more than 2 million downloads, the company recognized that the larger economic opportunity was B2B productivity—especially customer service and sales—where small writing-efficiency gains matter, and it pivoted toward business software and then end-to-end customer-service automation.
Business Model
Revenue Model
Subscription base fee plus usage-based pricing per customer-service resolution, rather than primarily per seat or conversation. Full resolutions count as 1.0, partial resolutions as 0.5 and unresolved requests are free.
Pricing Tiers
1 user; email and chat; $20/month AI Operator budget.
5 users; all digital channels; $100/month AI Operator budget.
Multiple workspaces, dedicated success consultant and custom integrations.
SSO, custom DPA, unlimited workspaces, $1,500/month AI Operator budget, success consultant and engineer.
Target Markets
- Customer-service and support teams
- Small and medium-sized businesses
- Enterprise organizations
- E-commerce and retail
- Health, wellness and telemedicine
- Travel and hospitality
- Customer support ticket triage and end-to-end resolution
- Returns, refunds, warranty claims, order tracking and address changes
- Billing, subscription changes, renewals and approvals
- Pre-sales questions, quotes and commerce recommendations
- Multichannel support for lean SMB teams
- Regulated or compliance-sensitive support in health, finance and insurance
- Unilever
- DPD
- Superhuman
- Beurer