Userlens
Userlens helps B2B SaaS and product-led-growth teams drive product adoption proactively at scale. Its AI adoption agent, Lumi, observes how customers use a product, identifies the next useful feature or workflow, sends approved personalized guidance, and measures whether adoption changes.
At a Glance
- B2B SaaS companies
- Product-led-growth teams
- AI-native products
- Post-sales and customer-success teams
- +1 more
AI Tools by Userlens
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Userlens
AI User Adoption Email Agent
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Latest News
Introducing Lumi, the product adoption agent
Userlens launches from Y Combinator as an AI CSM that monitors accounts, predicts churn risk, prepares QBR decks, and gives customer teams specific talking points
Userlens joins Y Combinator's Spring 2026 batch
Products & Services
An AI product-adoption agent for B2B SaaS. Lumi connects product and backend data, builds living profiles of people and companies, identifies who qualifies for an adoption goal, generates personalized guidance inside a human-approved campaign, sends email or Slack nudges, and measures whether the target behavior moved.
The company's earlier/currently described customer-success product: monitors every account, flags churn risk and product-adoption opportunities, prepares talking points and QBR decks using a team's templates and playbook, and tells CSMs what to say.
Market Position
Userlens positions Lumi as an AI-native product-adoption agent that is more prescriptive and behavior-grounded than generic onboarding, lifecycle-email, or analytics tooling: it decides what a specific customer should do next, operates within a campaign brief approved by a human, and measures product-behavior change rather than only opens or clicks. Its earlier AI-CSM positioning also places it against conventional customer-success and churn-management platforms by monitoring every account and preparing CSM-ready guidance at the scale of a top-account playbook.
Leadership
Founders
Ankur Dahama
Founder/CEO and co-founder/engineer at Userlens. Previously founded Wudpecker, which grew to more than 20,000 teams; he also worked on engine simulation at Mercedes-AMG and system software for a nuclear reactor.
Hai Ta
Co-founder at Userlens. Previously co-founded Wudpecker, with experience in sales, marketing, and UX design; he studied at Tampere University.
Executive Team
Ankur Dahama
Founder/CEO
Co-founder/engineer at Userlens; previously founded Wudpecker, and worked at Mercedes-AMG and on nuclear-reactor system software.
Hai Ta
Co-founder
Co-founder at Userlens; previously co-founded Wudpecker and has experience in sales, marketing, and UX design.
Founding Story
At Wudpecker, the founders had 25,000 users and more than 1,000 customers but could not see which accounts were about to churn; they often learned that accounts had died only at renewal. Userlens was started to build the tool they wished they had: an AI CSM that monitors every account, spots risk and opportunity from actual usage, and prepares guidance for the customer team. The company's newer Lumi positioning applies the same vision to helping every user get more value from the product they already use.
Business Model
Revenue Model
Paid SaaS subscriptions priced by profiles, personalized-email volume, campaign limits, integrations, and support; the company also offers an enterprise plan with custom volume, governance, integrations, and implementation/support.
Pricing Tiers
100 profiles, 300 personalized emails per month, 1 active campaign, PostHog integration, and database integration.
10,000 profiles, 10,000 personalized emails per month, 5 active campaigns, PostHog integration, and database integration.
Expanded profile and email volume, more active campaigns, additional data integrations, priority onboarding, and priority support.
Custom profile and email volume, custom campaign limits, security and governance controls, custom integrations, and dedicated implementation and support.
Target Markets
- B2B SaaS companies
- Product-led-growth teams
- AI-native products
- Post-sales and customer-success teams
- SaaS scaleups and enterprises
- Trial conversion and activation
- Feature-launch adoption
- Retention and re-engagement when a previously regular behavior drifts
- Moving users from initial value to power-user workflows
- Personalized education for AI-native products
- Scaling customer-success outreach across a B2B SaaS book of business
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