Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships through easy-to-use, beautiful, and efficient support tools.
At a Glance
- Enterprise Corporations
- Small and Medium Businesses (SMBs)
- High-Growth Startups
- E-commerce & Retailers
- +1 more
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Latest News
Zendesk Commits $100M to Help Startups Build with AI, Expands VC Program
Zendesk Introduces Autonomous Service to Transform CX with Advanced AI
Zendesk Completes Acquisition of Forethought
Zendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum
Products & Services
Core ticketing system for tracking, prioritizing, and solving customer support tickets.
Cloud-based call center software that connects with other Zendesk channels for seamless voice support.
Real-time live chat and messaging software, integrated via the acquisition of Zopim.
Self-service knowledge base and smart FAQ tool to help customers find answers independently.
Market Position
A leader in the Customer Experience (CX) market, positioned as a more user-friendly and faster-to-deploy alternative to legacy CRM systems like Salesforce.
Leadership
Founders
Mikkel Svane
Co-founder and former CEO of Zendesk (2007-2022). Previously co-founded and served as CEO of Caput A/S, a software company in Copenhagen.
Morten Primdahl
Co-founder and former CTO of Zendesk. Previously a senior software architect at Caput A/S and has an extensive background in technical infrastructure and engineering.
Alexander Aghassipour
Co-founder and former Chief Product Officer of Zendesk. Previously led product design and user experience at Caput A/S.
Executive Team
Tom Eggemeier
Chief Executive Officer
Appointed CEO in Nov 2022. Previously a Partner at Permira and President of Genesys. Extensive experience in customer experience software leadership.
Julie Swinney
Chief Financial Officer
Joined Zendesk in 2022. Previously spent over 25 years at Intel Corporation, serving as Corporate VP of Finance and CFO of the Data Center Group.
Board of Directors
Founding Story
Zendesk was started in a Copenhagen loft by three friends who were frustrated with the clunky and expensive enterprise support software of the time. Their goal was to make customer service software 'Zen'—easy to use, elegant, and accessible to everyone.
Business Model
Revenue Model
Software-as-a-Service (SaaS) subscription model based on a per-agent, per-month fee.
Pricing Tiers
Includes support, chat, talk, and guide with basic features for small teams.
Adds advanced features like multi-brand support, SLA management, and self-service portals.
Designed for growing businesses with custom analytics and advanced integration capabilities.
Advanced security, granular controls, and AI-powered workflow automation for large organizations.
Target Markets
- Enterprise Corporations
- Small and Medium Businesses (SMBs)
- High-Growth Startups
- E-commerce & Retailers
- Tech Companies
- Customer Support
- Sales CRM
- Employee Experience
- IT Service Management
- E-commerce Support
- Uber
- Shopify
- Airbnb
- Netflix