Zoom Communications, Inc.
Zoom provides an open, AI-first work platform for human connection and a system of action for modern work. It brings together collaboration, communications, customer-experience, and employee-experience products so organizations can turn live conversations into completed outcomes.
At a Glance
- Individuals and small businesses
- Mid-market and enterprise organizations
- Education
- Government and public sector
- +7 more
AI Tools by Zoom Communications, Inc.
(1)
Zoom AI Services
Speech and Language APIs for Developers
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Latest News
Reported Q2 fiscal 2027 results: $1.2772 billion revenue, 4.9% year-over-year growth; Enterprise revenue $787.5 million and 4,625 customers above $100,000 trailing revenue.
Retired the AI Companion brand as AI-powered capabilities became integrated throughout Zoom Workplace.
Reported Q1 fiscal 2027 results: $1.2390 billion revenue, up 5.5% year over year; board authorized an additional $1 billion share repurchase.
Unveiled AI Companion 3.0 with agentic AI across Zoom Workplace and Zoom Business Services at Zoomtopia 2025.
Products & Services
Unified collaboration and productivity suite combining Meetings, Team Chat, Docs, Whiteboard, Mail, Calendar, Tasks, Clips, and related tools.
Cloud video meetings with HD video/audio, screen sharing, recording, chat, breakout rooms, virtual backgrounds, mobile/desktop/web access, and end-to-end encryption options.
Cloud business phone/PBX with domestic and international calling, call routing and queuing, voicemail, recording, quality monitoring, PSTN connectivity, and AI-assisted call workflows.
AI assistance embedded across meetings, chat, phone, mail, calendar, tasks, contact center and documents for summaries, retrieval, writing, notes, insights, and workflow automation.
Market Position
Zoom positions itself as an open, cost-effective AI-first work platform and system of action spanning meetings, phone, customer experience and employee experience, rather than only video conferencing. It competes with Microsoft Teams, Cisco Webex, Google Meet/Workspace, RingCentral, 8x8, Salesforce/Service Cloud, Genesys and other UCaaS, CCaaS, collaboration and AI-workflow vendors; its differentiation is an integrated communications stack, broad third-party ecosystem, video heritage, global scale and federated AI model choice.
Leadership
Founders
Eric S. Yuan
Founder, chairman and CEO. Before founding Zoom, he was corporate vice president of engineering at Cisco, and previously a founding engineer and vice president of engineering at WebEx Communications, which Cisco acquired in 2007.
Executive Team
Eric S. Yuan
Founder, President, Chief Executive Officer and Chairman
Former Cisco corporate vice president of engineering and WebEx founding engineer/VP of engineering.
Velchamy Sankarlingam
President of Product and Engineering
Leads Product, Engineering, DevOps, Digital Transformation Office and Support at Zoom.
Board of Directors
Founding Story
Eric Yuan conceived Zoom after long-distance train trips to visit his girlfriend (now wife), imagining a way to connect without traveling. After leaving Cisco in 2011, he founded Zoom with a team of about 40 engineers and spent two years building what he aimed to make the best, frictionless video-conferencing product, initially focused on making video communications easy and reliable.
Business Model
Revenue Model
Subscription revenue from paid licenses and add-ons for Zoom Workplace, Phone, Contact Center, Events, Webinars, Workvivo and related services; enterprise sales through direct sales, online channels, resellers and strategic partners; developer APIs/SDKs and Zoom Build credits are usage/plan based.
Pricing Tiers
Up to 100 participants and 40-minute meetings.
Up to 100 participants and meetings up to 30 hours; annual billing rate shown by Zoom.
Up to 300 participants, with Workplace Pro features and expanded business administration.
500+ participant capacity and enterprise features.
Developer credits for Zoom Video SDK and related build services; more than 500 credits requires contacting sales.
Target Markets
- Individuals and small businesses
- Mid-market and enterprise organizations
- Education
- Government and public sector
- Healthcare
- Financial services
- Remote and hybrid work collaboration
- Enterprise unified communications and telephony replacement
- Customer support and contact-center operations
- Sales conversations, coaching and revenue enablement
- Webinars, virtual and hybrid events
- Education and distance learning
- Major League Baseball
- Flex
- Capital One
- Cricut