14.ai
To become the world’s first AI‑native customer service agency that replaces human‑powered support with autonomous AI agents and a dedicated human concierge.
Founding Story
Founded by married duo Marie Schneegans and Michael Fester. To test their AI support technology, they first launched an internal e-commerce brand called GloGlo, selling glucose gummies for Type 1 diabetics (inspired by Michael's own condition), using it as a proving ground for AI-driven customer service.
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Leadership
Founders
Marie Schneegans
Co-founder & CEO of 14.ai. Previously co-founded Workwell (a corporate intranet platform acquired by Klépierre in 2021) and Never Eat Alone.
Michael Fester
Co-founder & CTO of 14.ai. Previously co-founded Snips (an AI voice assistant platform acquired by Sonos in 2019). He is a Type 1 diabetic, which inspired the founding of GloGlo.
Executive Team
Marie Schneegans
Co-Founder & CEO
Serial entrepreneur, founder of Workwell and Never Eat Alone.
Michael Fester
Co-Founder & CTO
AI and voice technology expert, founder of Snips (acquired by Sonos).
Business Model
Revenue Model
AI-native agency model (Support-as-a-Service). They replace traditional software seats and BPO contracts with a managed service powered by AI agents and human oversight.
Pricing Tiers
Includes full platform setup, AI training, multichannel integration (Email, Chat, Voice, TikTok, WhatsApp), and dedicated human concierge support.
Target Markets
- B2C Brands
- E-commerce
- Fintech
- Healthcare
- Retail & e-commerce support (Shopify, TikTok Shop)
- Healthcare patient support
- Financial services and Fintech support
- SaaS customer automation
- GloGlo
History & Milestones
Emerged from stealth and announced a $3 million Seed funding round.
Participated in Y Combinator (Winter 2024 batch).
Launched GloGlo, a glucose gummy brand for Type 1 diabetics, as a testing ground for their AI support system.
Company founded in San Francisco, CA.
