14.ai
To become the world’s first AI‑native customer service agency that replaces human‑powered support with autonomous AI agents and a dedicated human concierge.
At a Glance
AI Tools by 14.ai
(1)
14.ai
AI Customer Service Agents
Discussions
No discussions yet
Be the first to start a discussion about 14.ai
Latest News
14.ai Emerges from Stealth, Launching the World's First AI-Native Customer Service Agency
14.ai raises $3 million to build AI-native customer service agency
A married founder duo's company, 14.ai, is replacing customer support teams at startups
Products & Services
A full-service AI-native agency that takes over customer support departments, using autonomous agents and a human concierge layer.
A platform for monitoring AI conversations, performance metrics, and real-time quality tracking.
A continuously updated knowledge base that learns from undocumented procedures and existing support setups.
Market Position
Positioned as an AI-native agency rather than a software tool, offering higher resolution rates by taking over full support operations instead of providing bolt-on plugins.
Leadership
Founders
Marie Schneegans
Co-founder & CEO of 14.ai. Previously co-founded Workwell (a corporate intranet platform acquired by Klépierre in 2021) and Never Eat Alone.
Michael Fester
Co-founder & CTO of 14.ai. Previously co-founded Snips (an AI voice assistant platform acquired by Sonos in 2019). He is a Type 1 diabetic, which inspired the founding of GloGlo.
Executive Team
Marie Schneegans
Co-Founder & CEO
Serial entrepreneur, founder of Workwell and Never Eat Alone.
Michael Fester
Co-Founder & CTO
AI and voice technology expert, founder of Snips (acquired by Sonos).
Board of Directors
Founding Story
Founded by married duo Marie Schneegans and Michael Fester. To test their AI support technology, they first launched an internal e-commerce brand called GloGlo, selling glucose gummies for Type 1 diabetics (inspired by Michael's own condition), using it as a proving ground for AI-driven customer service.
Business Model
Revenue Model
AI-native agency model (Support-as-a-Service). They replace traditional software seats and BPO contracts with a managed service powered by AI agents and human oversight.
Pricing Tiers
Includes full platform setup, AI training, multichannel integration (Email, Chat, Voice, TikTok, WhatsApp), and dedicated human concierge support.
Target Markets
- B2C Brands
- E-commerce
- Fintech
- Healthcare
- Retail & e-commerce support (Shopify, TikTok Shop)
- Healthcare patient support
- Financial services and Fintech support
- SaaS customer automation
- GloGlo