14.ai

14.ai is the world's first AI-native customer service agency, combining a software platform and managed service to replace the bulk of human-powered support work with autonomous AI agents. Founded by Marie Schneegans and Michael Fester and backed by Y Combinator, the company serves B2C brands across retail, e-commerce, healthcare, financial services, and technology. By handling repetitive tickets, complex workflows, and high-volume customer touchpoints across every channel, 14.ai enables teams to focus on brand protection, high-impact exceptions, and revenue-driving conversations.

• AI-Powered Support Operations: Autonomous AI agents handle 100% of incoming support tickets end-to-end, with human concierges stepping in only for edge cases and strategic moments.
• Zero Cold Start: 14.ai's AI ops team learns from your existing setup and handles undocumented procedures, moving faster than any self-service solution.
• Omnichannel Coverage: Supports Email, Chat, Voice, TikTok, Instagram, WhatsApp, Meta, and Telegram — meeting customers wherever they are.
• Unified Dashboard: Review all conversations, track metrics, and generate deep reports for product, leadership, engineering, sales, and marketing teams.
• AI System of Record: The knowledge base stays current automatically as the AI learns from every interaction and keeps documentation up to date.
• Revenue Generation: Expands beyond support into pre-sales, upsells, and retention, turning the support function into a revenue-generating operation.
• 24/7 Infinite Scale: Round-the-clock coverage that scales instantly with demand in any language, with no hiring or onboarding required.
• Single Solution: Replaces ticketing systems (Zendesk, Gorgias, Freshdesk), AI bolt-ons, and BPO contracts with one integrated platform.
• Gradual Deployment: Deploys incrementally and iterates fast, migrating clients off legacy systems at their own pace.
• Performance Monitoring: Real-time quality and performance tracking of AI interactions, with the ability to jump in for high-touch moments like upsell opportunities.