Brainfish
Brainfish provides an AI knowledge layer for customer support and an agentic execution layer (Ballet) to automate multi-system workflows.
At a Glance
- B2B SaaS
- Enterprise Customer Support
- RevOps Teams
- Product-Led Growth Teams
AI Tools by Brainfish
(1)
Ballet
Plain English Workflow Automation
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Latest News
Introducing Ballet: A New Answer to the 'Human Middleware' Problem in CX
Brainfish Raises $10M to Define the Future of Customer Support with Ambient AI
Introducing Brainfish for Microsoft Teams
Introducing Brainfish Live Agent Handoff for Zendesk
Products & Services
An AI knowledge layer for customer support that resolves complex interactions by turning documents, calls, and Slack into actionable context.
A chat-based agentic workflow tool that allows users to describe automations in plain English, which Ballet then builds and executes as auditable code.
A browser extension that drafts grounded support answers for agents by reading the current page and accessing company knowledge.
AI agents integrated directly into Slack and Teams to provide instant sourced answers to company knowledge queries.
Market Position
Differentiates from traditional chatbots by acting as a 'knowledge layer' that stays current automatically and an 'execution layer' that builds reviewable code rather than brittle visual graphs.
Leadership
Founders
Daniel Kimber
CEO & Co-founder. Previously led product at SiteMinder. Over a decade of experience in customer experience and product leadership.
Ajain Vivek
CTO & Co-founder. Seasoned technologist with experience leading engineering teams across startups and enterprises. Deep expertise in AI, infrastructure, and automation.
Executive Team
Daniel Kimber
CEO & Co-founder
Product leadership background at SiteMinder; focused on proactive AI support.
Ajain Vivek
CTO & Co-founder
Engineering leader with expertise in AI and scalable systems.
Founding Story
Founded by Daniel Kimber and Ajain Vivek to solve the 'context gap' in customer support, where knowledge is often fragmented across multiple systems and documentation goes stale.
Business Model
Revenue Model
B2B SaaS Subscription (Usage-based or predictable seat-based pricing)
Target Markets
- B2B SaaS
- Enterprise Customer Support
- RevOps Teams
- Product-Led Growth Teams
- AI support deflection
- Lead routing and scoring
- Automated system-to-system workflows
- Internal knowledge discovery
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