Dialpad, Inc.
To completely transform how businesses understand and act on customer conversations by turning every interaction into intelligence.
At a Glance
- SME
- Mid-Market
- Enterprise
- Healthcare
- +3 more
AI Tools by Dialpad, Inc.
(1)
Dialpad
AI Unified Communications Platform
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Latest News
Craig Walker’s Third Act: Why Dialpad Is Betting Big on AI-Driven Communications
Dialpad Names Brett Reed as Chief Financial Officer
Dialpad Targets the AI Execution Gap with New Agentic Platform Tools
Dialpad Releases Production-Ready AI Agents
Products & Services
Unified AI-powered business phone system, meetings, and messaging.
AI-powered contact center solution for customer service teams.
AI-powered sales center with real-time coaching for sales reps.
Video conferencing and online meetings with transcription.
Market Position
Differentiated by a vertically integrated AI stack that provides real-time intelligence across calling, meeting, and contact center products on a single cloud-native platform.
Leadership
Founders
Craig Walker
CEO and Founder. Previously founded GrandCentral Communications (acquired by Google to become Google Voice) and Dialpad Communications (acquired by Yahoo). Silicon Valley veteran with experience as an attorney and venture capitalist.
Brian Peterson
CTO and Founder. Former Senior Software Engineer at Google where he built the front end of Google Voice. Experienced in building scalable cloud communication architectures.
John Rector
Co-founder. Previously on the founding team of GrandCentral and an early engineer at Yahoo. Expert in telephony and real-time communication systems.
Executive Team
Craig Walker
Chief Executive Officer
Founder; former CEO of GrandCentral and Yahoo! Voice.
Brian Peterson
Chief Technology Officer
Founder; former Senior Software Engineer at Google (Google Voice).
Board of Directors
Founding Story
Founded by the team behind Google Voice to build a cloud-native, AI-first communication platform that replaces legacy desk phones and siloed communication tools.
Business Model
Revenue Model
Subscription-based SaaS (per seat) plus usage-based credits for AI Agents.
Pricing Tiers
Unlimited calls, AI transcription, meetings.
CRM integrations, 24/7 support, multi-office.
Contact center routing, real-time monitoring.
Sales coaching, AI Recaps sync to CRM.
Credits used per billable AI conversation.
Target Markets
- SME
- Mid-Market
- Enterprise
- Healthcare
- Technology
- Retail
- Customer Support
- Inside Sales
- Business Communication
- Remote/Hybrid Work
- Call Center Automation
- T-Mobile
- Uber
- Stripe
- Netflix