Dialpad

Dialpad is an AI-powered customer communications platform that unifies business phone systems, contact centers, and sales tools into a single workspace. The platform enables teams to make calls, send messages, host meetings, and support customers with built-in AI that provides real-time transcription, call summaries, and actionable insights. Dialpad serves over 30,000 customers worldwide, from small businesses to enterprises like T-Mobile, Motorola, and RE/MAX.

• AI-Powered Transcription provides real-time call transcription and voicemail transcription, ensuring teams never miss important details from customer conversations.

• AI Recaps automatically generate summaries of calls and meetings, highlighting key points, action items, and decisions made during interactions.

• Contact Center Support offers comprehensive call center management with automatic call distribution, interactive voice response (IVR), workforce management, and real-time analytics.

• AI Agent deploys autonomous agents that handle complex workflows across voice, chat, SMS, and email channels, processing refunds, scheduling appointments, and managing customer requests without human intervention.

• Sentiment Analysis monitors customer emotions during calls in real-time, helping agents and supervisors respond appropriately to customer needs.

• Power Dialer and Local Presence enables sales teams to increase outreach efficiency with automated dialing and local phone numbers that improve answer rates.

• Extensive Integrations connects with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, ServiceNow, and many other business applications through the App Marketplace.

• Developer APIs allow custom integrations for voice, SMS, user management, analytics, and contact center operations with comprehensive documentation and OAuth support.

To get started, users can sign up for a 14-day free trial of Dialpad Connect. The platform is available on desktop (Mac and Windows), mobile devices (iOS and Android), and as a Chrome browser extension. Enterprise customers can request a demo to explore advanced features including SSO, user access controls, and unlimited office locations with 99.9% uptime SLA.