Gleap GmbH
Gleap is a self-improving AI support system for software companies, online shops and small businesses. Its platform connects customer support, feedback and coding agents so customer conversations and bug reports can move through investigation, prioritization, reviewed fixes and follow-up in one workspace.
At a Glance
- SaaS and software companies
- Mobile-app and digital-product teams
- E-commerce and online shops
- Enterprise support organizations
- +2 more
AI Tools by Gleap GmbH
(1)
Gleap
AI Customer Support for Software Teams
Discussions
No discussions yet
Be the first to start a discussion about Gleap GmbH
Latest News
GPT-6 and Claude Opus 5.5 are now in Gleap
US data residency launched for customers that need data hosted in the United States
Gleap: support that ships fixes
Gleap described how it built its native mobile app with Claude and how Kai Code keeps it healthy
Products & Services
Customer support and product-feedback platform combining a shared inbox, live chat, email and messaging channels, knowledge base, surveys, product tours, in-app messaging, bug reporting, session replay, feature requests, public roadmap and integrations.
AI support agent that answers customer conversations from connected knowledge and systems, cites sources, investigates hard tickets with logs, screen recordings, account data and code, and hands off to people with context.
AI team copilot that drafts replies and help articles, explains reports, merges duplicate requests, assists with setup and drafts changelogs.
AI software-engineering agent that turns confirmed customer-reported bugs into plans, code changes and pull requests or merge requests for engineers to review and merge.
Market Position
Gleap positions itself as an AI-native customer-support platform that connects the help desk to product feedback, in-app evidence and engineering execution. Compared with established help desks such as Intercom, Zendesk and Freshdesk, and feedback/bug tools such as Canny and Instabug, Gleap emphasizes a single customer-feedback loop in which Kai can answer, investigate and prepare a reviewed code change rather than stopping at ticket management.
Leadership
Founders
Lukas Böhler
Software engineer; co-founded and ran BoehlerBrothers, a software agency in Dornbirn, Austria, before Gleap. He is Gleap's co-founder and CEO/managing director.
Isabella Salzmann
Previously a project manager at BoehlerBrothers; earlier worked in the political/public-sector sphere, including the Vorarlberg Chamber of Labour's Digital Campus project. Co-founder and COO.
Tobias Duelli
Co-founder and CTO of Gleap; he joined the founding team when the product was spun out of BoehlerBrothers.
Executive Team
Lukas Böhler
Co-founder, CEO and managing director
Software engineer and former co-founder/operator of BoehlerBrothers software agency.
Isabella Salzmann
Co-founder and COO
Former BoehlerBrothers project manager; previously worked on the Vorarlberg Chamber of Labour's Digital Campus project.
Founding Story
BoehlerBrothers repeatedly received long, vague bug-report emails from clients that developers could not act on. The agency built an internal tool called BugBattle to capture screenshots, device/browser context and other information needed to reproduce issues; clients then asked to use it themselves. BugBattle launched externally in 2020, and in 2021 it was rebranded as Gleap and spun out as a standalone company with Salzmann and Duelli.
Business Model
Revenue Model
SaaS subscriptions by plan, combined with usage-based AI billing from an AI balance. Platform plans are billed monthly or annually; AI usage is priced by work/resolution rather than only by seat. Every plan starts with a 7-day free trial.
Pricing Tiers
One seat; Kai Support and Kai Copilot, live chat and in-app bug reporting; AI usage billed separately.
Unlimited seats and projects; all Kai agents, seven support channels, integrations and Kai Voice; AI usage billed separately.
Adds model choice, advanced reports, custom roles and permissions, higher limits, priority support and $500 annual AI credit on yearly billing.
Everything in Pro with enterprise controls and negotiated requirements.
Target Markets
- SaaS and software companies
- Mobile-app and digital-product teams
- E-commerce and online shops
- Enterprise support organizations
- Small businesses and service businesses
- Vibe-coded and early-stage startups
- Automating tier-1 customer support while escalating complex issues to people
- Capturing reproducible in-app and website bug reports
- Investigating bugs and moving confirmed issues from support to engineering
- Collecting, deduplicating and prioritizing product feedback and feature requests
- Running a knowledge base, self-service support and omnichannel communications
- Handling e-commerce orders, returns, billing and subscription questions
- Squarespace
- UNICEF
- Papa Johns
- Microsoft