Jam, Inc.
Jam helps software teams capture bugs, customer issues, visual feedback, and product ideas with the technical context needed to investigate and fix them. Its goal is to let teams spend more time building and less time clarifying and reproducing problems.
At a Glance
- Software engineering and development teams
- Product management teams
- Quality assurance and testing teams
- Customer support organizations
- +3 more
AI Tools by Jam, Inc.
(1)
Jam
Bug Reporting with Screen Recording
Discussions
No discussions yet
Be the first to start a discussion about Jam, Inc.
Latest News
Jam launched new Jam MCP tools, exposing console logs, network requests, custom logs, user actions, video, and transcripts to coding agents.
Jam launched six upgrades to its Intercom integration, including cross-browser recording, Slack delivery, customizable messaging, auto-blur, folder routing, and custom recording domains.
Jam launched an iOS AI bug reporter that turns spoken feedback into a written bug report while capturing video and logs.
OpenAI added Jam to ChatGPT, allowing users to investigate Jams using network requests, console logs, reproduction steps, and recordings.
Products & Services
Browser-based bug, issue, feedback, and idea capture through a Chrome extension and web workflows. A Jam packages screen recording or screenshots with console logs, network requests, user actions, device metadata, replay, transcripts, and AI-generated summaries/reproduction steps.
Mac screen, window, or area recorder for creating Jams, with instant replay, annotations, camera bubble capture, and up-to-4K recording on eligible plans.
Mobile screen recorder for bug reporting that captures the phone screen and technical details such as operating system and battery information, and shares to tools such as Linear and Jira.
Extension-free recording links that let a support agent request a customer screen recording in chat and receive a Jam containing video, metadata, developer logs, network requests, and reproduction context.
Market Position
Jam positions itself as a context-rich bug-reporting and debugging layer rather than a simple screen recorder or text ticket: it automatically bundles visual evidence with logs, network requests, user actions, device data, and AI-generated reproduction context. Its competitors and adjacent alternatives include Sentry, LogRocket, FullStory, Usersnap, Marker.io, BugHerd, Loom, and manual Jira/Linear workflows; Jam differentiates through one-click capture, extension-free customer recording, helpdesk integrations, and direct AI-agent/MCP access.
Leadership
Founders
Dani Grant
Previously worked on Cloudflare's Product Strategy team and was an analyst at Union Square Ventures before co-founding Jam. She was Jam's original CEO and later moved on to support founders at Andreessen Horowitz.
Mohd (Irtefa) Irtefa
Former Cloudflare product manager who met Dani Grant there; he co-founded Jam with her after working together on product problems at Cloudflare.
Executive Team
Matt Rubright
Chief Executive Officer
Jam CEO as of 2026; previously a first go-to-market hire focused on sales, partnerships, and customer success.
Board of Directors
Founding Story
Grant and Irtefa met as product managers at Cloudflare and saw engineers lose hours in chats, email, and meetings because bug reports lacked the evidence needed to reproduce issues. They started Jam in 2020, iterated through seven versions, and opened the eighth version to the public in April 2022 to automatically package video, logs, network information, user actions, and device context into a shareable bug report.
Business Model
Revenue Model
Freemium SaaS subscription priced per creator seat, with paid Team subscriptions billed annually and custom annual Enterprise contracts. The free plan also acts as an entry point for individual users and small teams.
Pricing Tiers
30 Jams per month, 5 Recording Links, recordings up to 5 minutes, integrations including Jira and Linear, MCP, and webhooks.
Billed yearly; includes unlimited Jams, 150 Recording Links, recordings up to 15 minutes, 200 AI summaries, access controls, and backend logging.
Annual billing; adds unlimited Recording Links, SAML/SSO, audit logs, workspace analytics, automatic data deletion, and priority support.
Target Markets
- Software engineering and development teams
- Product management teams
- Quality assurance and testing teams
- Customer support organizations
- Startups and growing product companies
- Large enterprises with security, access-control, and compliance requirements
- Internal software bug reporting and reproduction
- QA and release-blocker documentation
- Customer-support issue escalation and remote debugging
- Product and visual feedback collection
- Capturing mobile bugs from iOS
- AI-assisted debugging and agent-driven bug fixes
- Drata
- BuildOps
- Cognition
- ElevenLabs