Jam

Jam is a bug and feedback capture tool from Jam, Inc., founded in 2020, for product, QA, support, and engineering teams. It records the screen or takes screenshots from a Chrome extension, an iOS app, or a Mac app, and bundles the recording with technical context so engineers and AI agents can investigate. Jam says more than 300,000 users use it.

What It Is

Jam is a bug-reporting and visual-feedback tool. A user records a bug, customer issue, or product idea, and Jam keeps the recording together with available console logs, network requests, user events, and device details. Jam AI suggests a title, summary, and repro steps. The result is shared as a single Jam link and can be routed to Linear, Jira, or Slack, or into AI tooling for a coding agent.

Customer Context

Recording Links let anyone record a Jam from a link without installing anything, and Jam for Fin lets customers record and submit a Jam inside an Intercom conversation. Connecting a product's domain lets customer recordings arrive with console logs, network requests, and user interactions from any browser. Auto-blur hides matched elements during Recording Link sessions so only the blurred version is captured. Automations can trigger triage, notifications, or handoffs when a Jam is created.

Jam for Developers and Agents

The Jam SDK controls what context is captured. Calling jam.metadata() at capture time attaches live user, feature flag, and app-state data. Sentry backend errors and FullStory sessions can be viewed alongside a Jam. For agents, Jam MCP lets coding agents read the context in a Jam, and webhooks can trigger agent runs when a new Jam is created. Jam CLI lets agents create Jams, for example publishing a video that shows the work behind a PR.

Security and Workspace Control

Jam states it is independently audited for SOC 2 Type II and complies with GDPR. It also lists SSO, audit logs with custom retention periods, and admin controls for managing system-level privileges.