Kore.ai
Kore.ai provides enterprise AI platforms and applications that build, govern, deploy, and optimize AI agents and multi-agent workflows. Its solutions focus on customer experience, employee productivity, and business-process automation, with an emphasis on secure, scalable, governed enterprise deployment.
At a Glance
- Global 2000 and Fortune 2000 enterprises
- Banking and financial services
- Healthcare and life sciences
- Retail and consumer services
- +7 more
AI Tools by Kore.ai
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Kore.ai
Enterprise AI Agent Platform
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Latest News
Kore.ai named a Leader by Gartner, Forrester, and Everest Group across five major enterprise AI evaluations.
Kore.ai appointed Uma Sandilya Chief Commercial Officer, consolidating sales, marketing, and strategy under one leader.
Kore.ai partnered with Atos to deliver sovereign agentic AI for UK enterprises.
Kore.ai launched Artemis, the new generation of its Agent Platform for building, governing, and optimizing enterprise AI, initially on Microsoft Azure.
Products & Services
AI-programmable, AI-native enterprise platform for building, governing, deploying, tracing, evaluating, and continuously optimizing AI agents, workflows, and multi-agent systems. It includes Agent Studio, Arch AI solution architect, Agent Blueprint Language (ABL), Autoloop optimization, governance, observability, and integrations.
Enterprise-grade multi-agent orchestration infrastructure for creating, deploying, and managing agentic applications with configurable autonomy, enterprise search/data context, governance, and 100+ prebuilt connectors.
Experience Optimization platform release covering Automation AI, Contact Center AI, Search AI, and Agent AI through a unified interface, with XO GPT models, outbound campaigns, agent assistance, and AI-driven customer, agent, and search experiences.
Voice and digital AI agents, agentic copilot/agent assistance, multi-agent orchestration, quality management, conversation intelligence, automated QA, self-service, and AI-native contact-center capabilities.
Market Position
Kore.ai positions itself as a vendor-neutral, enterprise-grade alternative to suites and platforms from Microsoft, Salesforce, ServiceNow, Google, Cognigy, and NICE, emphasizing deep conversational/contact-center experience, multi-agent orchestration, broad model choice, governance, observability, and the ability to build and operate complex regulated workflows rather than only demonstrate isolated copilots.
Leadership
Founders
Raj Koneru
Founder and CEO. A technology entrepreneur of more than 30 years, he previously founded and led Kony (acquired by Temenos), Intelligroup (NASDAQ-listed and acquired by NTT DATA), SeraNova (NASDAQ-listed and acquired by Silverline), and iTouchPoint, a BPO company.
Executive Team
Raj Koneru
Founder and Chief Executive Officer
Serial technology entrepreneur; previously founded and led Kony, Intelligroup, SeraNova, and iTouchPoint.
Prasanna Arikala
Chief Technology Officer and Head of Product
Kore.ai's technology architect and product leader, responsible for the platform and product direction.
Board of Directors
Founding Story
Raj Koneru says he founded Kore.ai in 2014 to create a conversational-AI-first platform for enterprises, before the term conversational AI was broadly established. The company began by helping enterprises automate interactions and evolved from conversational/dialog tooling into a broader enterprise agent platform.
Business Model
Revenue Model
Enterprise, sales-led software/platform licensing and subscription contracts, with usage- and deployment-based components for AI automation and contact-center capabilities and per-seat pricing for some agent-assist capabilities. Kore.ai primarily sells through demos and customized enterprise agreements.
Pricing Tiers
Pricing is configured for enterprise scope, usage, integrations, deployment, security, and support requirements.
Target Markets
- Global 2000 and Fortune 2000 enterprises
- Banking and financial services
- Healthcare and life sciences
- Retail and consumer services
- Telecommunications
- Insurance
- Customer self-service and contact-center automation
- Voice and digital customer service
- Human contact-center agent assistance and quality management
- Enterprise search and knowledge management
- HR employee helpdesk and manager self-service
- IT service management, incident management, access management, and endpoint remediation
- Kore.ai states that its platform is trusted by nearly 500 Global 2000 organizations and over 400 Fortune 2000 companies in different company materials.
- The company reports deployments serving more than 100 million enterprise consumers and 500,000 employees, with more than $500 million in reported customer cost savings