Kore.ai

Kore.ai is an enterprise AI company that offers the Kore.ai Agent Platform, called {Artemis}, along with pre-built AI agent solutions for customer experience and employee productivity. The site describes AI agents and agentic workflows applied to areas such as banking, healthcare, retail, HR, IT, and recruiting.

What It Is

Kore.ai describes {Artemis} as an AI-programmable platform for building, scaling, and optimizing AI agents across the enterprise. On top of the platform, it offers pre-built applications in two areas: customer experience and employee productivity.

Customer experience offerings include voice and digital AI agents, agent assistance, quality management, and an AI-native contact center, with industry solutions for banking, healthcare, and retail. Employee productivity offerings include AI for HR, IT, and recruiting, plus enterprise search, where agents search and act across company systems and knowledge bases.

Use Case Library

The use cases page lists over 200 production-ready templates that can be customized and deployed. They can be filtered by department or industry, including banking, retail, healthcare, operations, customer service, marketing, sales, recruiting, IT, HR, and finance. Examples include patient referral, lab results, pend claim automation, authentication management, dispute management, and money movement.

Company Background

The about page says Kore.ai started before conversational AI had a name and has since moved through generative AI to agentic AI. It lists offices in San Francisco, New York, Orlando, Seoul, London, Paris, Frankfurt, Dubai, Hyderabad, and Tokyo. Prospective customers can reach the company through demo requests, sales, partner, press, and RFP/RFI channels.