Modem
Modem is an AI teammate and 'auto-triage PM' that automates product management workflows, triaging feedback from multiple channels to help software teams ship better products faster.
At a Glance
- Software development teams
- Engineering-led organizations
- AI-native startups
AI Tools by Modem
(2)
Hunk
Terminal Diff Viewer for AI Agents
Modem
AI Feedback Aggregator for Product
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Products & Services
An AI-powered product workspace and 'auto-triage PM' that automates feedback collection, triage, and product management workflows for software teams.
Market Position
Modem positions itself as an 'AI-native product layer' that automates the traditionally manual work of a Product Manager. It differentiates itself from traditional PM tools (like Linear or Jira) by proactively triaging and summarizing feedback across channels rather than just acting as a static database.
Leadership
Founders
Ben Vinegar
Co-founder and CEO of Modem. Previously spent over a decade at Sentry, where he was a founding engineer and Vice President of Engineering. He is also the author of 'Third-Party JavaScript'.
Mike Clarke
Co-founder and CTO of Modem. Previously Chief Product Officer at Treasury Prime and Engineering Manager at Sentry. He has extensive experience in product and technology leadership.
Executive Team
Ben Vinegar
Co-founder, CEO
Former VP Engineering at Sentry; Author of 'Third-Party JavaScript'.
Mike Clarke
Co-founder, CTO
Former CPO at Treasury Prime; Former Engineering Manager at Sentry.
Board of Directors
Founding Story
Founded by former Sentry engineering leaders Ben Vinegar and Mike Clarke, Modem was born from the observation that while AI has exponentially increased coding velocity, the product management layer (triaging feedback, aligning teams, and following up) remains manual and slow. Modem aims to automate this 'product layer' to match the speed of modern AI-driven development.
Business Model
Revenue Model
Subscription-based SaaS (monthly plans based on event volume and agent usage).
Pricing Tiers
2,500 events + limited agent usage, unlimited users, automations, 30 days history.
15,000 events + extended agent usage, unlimited users, automations, 180 days retention, dedicated Slack channel.
60,000 events + highest agent usage, unlimited users, automations, 365 days retention, dedicated Slack channel.
Custom volume and retention, SAML/Advanced SSO, SLAs, and dedicated support.
Target Markets
- Software development teams
- Engineering-led organizations
- AI-native startups
- Automating bug triage and feedback categorization
- Creating context-rich engineering tickets from messy user feedback
- Tracking product trends and customer pain points in real-time
- Closing the loop with customers after shipping features
- Sentry
- Superwhisper
- Kernel
- Zumper