New Relic, Inc.
New Relic helps businesses plan, build, deploy, and run reliable software through an AI-strengthened Intelligent Observability Platform. It unifies metrics, events, logs, traces, business context, and automated actions so engineers can find root causes, reduce interruptions, and improve digital experiences.
At a Glance
- Enterprise and commercial software companies
- Technology, SaaS, and internet businesses
- Financial services and insurance
- Retail and e-commerce
- +6 more
AI Tools by New Relic, Inc.
(2)
New Relic Ground Truth CLI
Terminal Production Issue Investigation CLI
New Relic AI
AI Observability Assistant Tool
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Latest News
Introduced New Relic Ground Truth CLI, bringing headless observability, Autopilot API, NerdGraph, memory APIs, recovery verification, and evidence capture to developer and AI workflows.
Introduced AI Evaluation to close the loop across the developer-to-production lifecycle with transaction-level business impact.
Unveiled Infrastructure 360 for end-to-end infrastructure visibility supporting reliable AI workloads.
Appointed Nandini Ramani Chief Executive Officer and board member; Ashan Willy became an advisor to the Board.
Products & Services
Unified cloud platform for telemetry, business outcomes, analysis, AI assistance, workflows, and automated operations.
Application performance monitoring and transaction-level visibility connecting application telemetry to customer and business outcomes.
Monitoring for hosts, cloud infrastructure, Kubernetes, containers, network and system health, with end-to-end visibility for AI workloads.
Ingests and correlates all major telemetry signals in a common data layer for search, dashboards, alerts, and root-cause analysis.
Market Position
New Relic positions itself as a unified, full-stack observability and Intelligent Observability platform that combines all telemetry with business context, AI assistance, and automated action. Its principal competitors include Datadog, Dynatrace, Splunk, Elastic, Grafana Labs, Sumo Logic, AppDynamics/Cisco, and PagerDuty in adjacent incident-management workflows. New Relic differentiates through usage-based pricing, an OpenTelemetry-first data platform, broad integrations, and a focus on AI/agentic operations beyond dashboard-based monitoring.
Leadership
Founders
Lew Cirne (Lewis Cirne)
Serial entrepreneur and technologist; previously founded and served as CEO of Wily Technology, which was acquired by CA in 2006. He founded New Relic in 2008, served as CEO, and later became founder and non-executive chairman.
Executive Team
Nandini Ramani
Chief Executive Officer
Former AWS vice president leading search, observability, governance, and cloud operations, including CloudWatch, OpenSearch, and CloudTrail; previously held product and engineering leadership roles at X, Oracle, and Sun Microsystems.
Ashish Agarwal
Chief Financial Officer
Former interim CFO and SVP of Strategy and Corporate Development at McAfee, where he led its IPO and sale; previously corporate development leader at Akamai and Symantec, with earlier UBS and Citi advisory roles.
Board of Directors
Founding Story
Lew Cirne founded New Relic after his experience building Wily Technology, with the vision of reinventing application-performance monitoring as an accessible, cloud-delivered SaaS product rather than traditional, expensive on-premises enterprise software. The name New Relic is an anagram of Lew Cirne.
Business Model
Revenue Model
B2B SaaS and cloud observability sold primarily through usage-based data ingestion and consumption pricing, supplemented by user licenses/editions, compute and advanced-capability charges, enterprise commitments, add-ons, and cloud-marketplace transactions.
Pricing Tiers
Perpetual free tier with 100 GB/month data ingest, unlimited basic users, one free full-platform user, 50+ capabilities, and no credit card required.
For small teams; up to five full-platform users, SAML SSO, ticketed support, and a two-business-day support SLA.
For teams with more than five engineers; unlimited full-platform users, commitment options, Data Plus eligibility, and optional full-consumption pricing.
For large organizations; adds advanced security/compliance eligibility, priority ticket routing, and a one-hour critical initial support SLA.
Target Markets
- Enterprise and commercial software companies
- Technology, SaaS, and internet businesses
- Financial services and insurance
- Retail and e-commerce
- Media and entertainment
- Telecommunications
- Application performance and reliability engineering
- DevOps, SRE, platform engineering, and incident response
- Cloud migration and multi-cloud/Kubernetes operations
- Digital experience, conversion, and customer-friction analysis
- AI application and AI-agent monitoring, evaluation, governance, and cost control
- Security monitoring and vulnerability management
- adidas Runtastic
- American Red Cross
- Domino's
- GoTo Group