New Relic, Inc.
Free developers to build the next great thing. New Relic provides full-stack observability to help engineers plan, build, deploy, and run great software with a unified data platform for all telemetry data paired with AI-powered analysis tools.
At a Glance
- Software engineering teams
- DevOps and SRE teams
- IT operations
- Cloud-native organizations
- +12 more
AI Tools by New Relic, Inc.
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New Relic AI
AI Observability Assistant Tool
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Latest News
New Relic Unveils Platform Innovations that Enhance IT Team Productivity and Multi-Service Visibility for Faster Resolution of Incidents
New Relic Launches Industry's First Intelligent Streaming Video Observability Solution for Excellent Digital Experiences
New Relic Launches Agentic AI Monitoring and MCP Server to Accelerate AI Adoption and Observability Workflows in the Enterprise
New Relic Unveils Industry's First Intelligent Observability Platform
Products & Services
Core product for monitoring application performance, initially supporting Ruby on Rails, later expanded to .NET, PHP, and Java
Mobile application monitoring solution
Browser monitoring for web application performance
Synthetic monitoring for proactive performance testing
Market Position
New Relic positions itself as the leading intelligent observability platform, competing with Datadog, Dynatrace, and Splunk. Key differentiators include: (1) Usage-based pricing model ($0.40/GB) versus complex per-host/per-metric pricing of competitors, (2) 50+ integrated capabilities in one unified platform, (3) AI-powered intelligent observability with compound and agentic AI, (4) Full-stack visibility with unified MELT data (metrics, events, logs, traces), (5) Industry-first innovations in AI monitoring, streaming video observability, and transaction-level visibility. Recognized as Gartner Peer Insights Customers' Choice for APM and Observability in 2023.
Leadership
Founders
Lew Cirne
Lew Cirne previously founded Wily Technology in 1998, which was acquired by CA Technologies in 2006 for $375 million. He was a professional developer at Apple in 1992 and later worked at Hummingbird, a small enterprise software company. He is a CEO who writes code. The name 'New Relic' is an anagram of his name 'Lewis Cirne'.
Executive Team
Ashan Willy
Chief Executive Officer
Appointed CEO in December 2023. Brings over 25 years of leadership experience in go-to-market, engineering, product management, and global strategy. Previously served as CEO at Proofpoint for 7+ years. Prior roles include SVP Product Management at Polycom, VP Systems Engineers at Juniper Networks, and 15+ years at Cisco. Holds an MBA from Pepperdine University and BS in Electrical Engineering from McMaster University.
Lew Cirne
Founder and Executive Chairman
Founded New Relic in 2008 after selling his previous company Wily Technology to CA Technologies for $375 million in 2006. Professional developer who started at Apple in 1992. CEO who writes code.
Board of Directors
Founding Story
Lew Cirne founded New Relic in 2008, two years after selling his first company Wily Technology to CA Technologies for $375 million. He saw the opportunity to bring application performance monitoring to the cloud-first and mobile-first world. The name 'New Relic' is an anagram of his name 'Lewis Cirne'. Cirne started his career as a professional developer at Apple in 1992 and later worked at Hummingbird where he researched Java technology. He bootstrapped Wily Technology with $5,000 each from seven friends. With New Relic, he aimed to create a dashboard for digital projects in a world where every business is becoming a software business.
Business Model
Revenue Model
Usage-based pricing model with data ingest and user licenses. Primary revenue from: (1) Data ingest charged at $0.40/GB beyond 100 GB free monthly allowance, (2) User licenses for core and full platform users (pricing varies by edition), (3) Optional advanced compute capabilities. SaaS subscription model with commitment options for larger customers.
Pricing Tiers
Perpetual free tier with 100 GB/month data ingest included, unlimited basic users, one free full platform user, access to 50+ capabilities, automatic logs obfuscation
For small teams, limited to 5 full platform users, ticketed support, 2 business days support response SLA, SAML single sign-on
For teams with 5+ engineers and complex workloads. Unlimited full platform users, commitment options, 2-hour critical initial support response SLA, Data Plus eligibility, optional full consumption pricing with no user licenses
For at-scale organizations. Everything in Pro plus FedRAMP Moderate and HIPAA eligibility with Data Plus, priority ticket routing, 1-hour critical initial support response SLA, optional full consumption pricing
Target Markets
- Software engineering teams
- DevOps and SRE teams
- IT operations
- Cloud-native organizations
- Digital-first businesses
- Fortune 100 companies
- Application performance monitoring and optimization
- DevOps and site reliability engineering
- Infrastructure monitoring and management
- Cloud application monitoring (AWS, Azure, Google Cloud)
- Incident response and troubleshooting
- Digital experience optimization
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