Parloa
Parloa exists to build meaningful relationships between companies and their customers. It provides an AI Agent Management Platform for enterprise customer experience, helping global brands build, test, deploy and optimize voice and chat agents to improve service, loyalty and revenue.
At a Glance
- Fortune 200 and other large enterprises
- Contact centers and customer-experience organizations
- Insurance
- Financial services
- +6 more
AI Tools by Parloa
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Parloa
Customer Service AI Agent Platform
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Latest News
Parloa raised $350M Series D at a $3B valuation, led by General Catalyst, to expand in the US and Europe and advance its platform.
Parloa announced surpassing $50M ARR, North American expansion and new senior hires including Chris Silver and Latané Conant.
Parloa announced SAP's strategic investment, partnership and integration with Parloa.
Parloa raised $120M Series C at a $1B valuation, led by Durable Capital Partners, Altimeter Capital and General Catalyst.
Products & Services
Enterprise platform to build, train, deploy, manage and optimize generative-AI voice and chat agents across contact-center customer journeys.
Low-code/natural-language tooling that turns guidance and existing SOPs into production-ready AI agents and makes deployment accessible to CX operations teams.
AI optimization copilot for building, troubleshooting and optimizing agents with expert-level precision.
Simulation and version-testing environment for validating AI agents before production and improving them over time.
Market Position
Parloa positions itself as an enterprise, customer-facing AI Agent Management Platform spanning design, testing, deployment, optimization and observability rather than a single chatbot or point solution. Its own comparison materials identify Genesys, Five9, NICE and Sierra as relevant alternatives; Parloa differentiates with platform-agnostic integrations, carrier-grade voice infrastructure, governance and data sovereignty, and full-lifecycle management.
Leadership
Founders
Malte Kosub
CEO and co-founder; previously founded and sold an e-commerce startup, where he gained first-hand experience with customer, agent and company-side customer-service challenges; studied at the University of Hamburg, Harvard and MIT.
Stefan Ostwald
Chief AI Officer and co-founder; co-founded Parloa with Malte Kosub after becoming focused on how software and AI could transform customer service; previously served as Parloa's Chief Product Officer.
Executive Team
Malte Kosub
CEO & Co-founder
Founder and former e-commerce entrepreneur; leads Parloa's company and mission.
Stefan Ostwald
Chief AI Officer & Co-founder
Co-founder and former Chief Product Officer; leads the company's AI direction.
Board of Directors
Founding Story
Kosub's experience scaling an e-commerce business exposed how difficult it was to deliver consistently excellent customer service as operations grew. Conversations with customers and agents showed the founders that small improvements were highly valued, motivating them to start Parloa in Berlin in 2018 with the vision of making customer interactions more natural, scalable and relationship-building through software and AI.
Business Model
Revenue Model
Consumption-based enterprise pricing: per minute for voice and per interaction for chat, with custom deployment-specific commitments; outcome-based pricing is also supported where appropriate.
Pricing Tiers
Parloa does not force standard plans; rates and commitments are tailored to the deployment and can scale from the first use case.
Target Markets
- Fortune 200 and other large enterprises
- Contact centers and customer-experience organizations
- Insurance
- Financial services
- Healthcare
- Retail and e-commerce
- Enterprise contact-center automation
- Customer service and support
- Voice self-service and IVR modernization
- Omnichannel customer experience
- Order handling and transactional service
- Insurance claims and policy service
- Allianz
- Booking.com
- Zalando
- IKEA