Parloa
AI Agent Management Platform for building, testing, deploying and monitoring customer service AI agents across voice, chat, email and messengers.
At a Glance
About Parloa
Parloa is an AI Agent Management Platform for customer experience teams, headquartered in Berlin. It covers building, testing, and monitoring AI agents that handle customer conversations across voice, chat, email, messengers, and API channels. Parloa describes the goal as turning customer conversations into lasting loyalty.
What It Is
Parloa is an enterprise platform for creating and operating conversational AI agents for customer service. Teams build agents with Agent Builder, which Parloa positions as accessible to CX operations staff. Agents can use skills, knowledge, authentication, FAQ, and routing components, and they connect to CCaaS and back-end systems. The platform supports bringing your own STT, TTS, and LLM models.
How the Agent Lifecycle Works
The platform is organized around building, optimizing, and observing agents.
- Build: Parloa Navigator and Agent Builder help teams build and troubleshoot agents, using Agent Blueprint and subtask agents.
- Optimize: Performance Lab runs simulations and evaluations, agent A/B testing, and self-healing agents before go-live and afterward.
- Observe: Parloa Lens provides observability into agent performance, quality, and compliance, with performance monitoring, advanced diagnostics, and a BI export hub.
Infrastructure, Models, and Integrations
Conversation Infrastructure is described as a voice-first architecture covering more than 140 languages. Parloa says it tests and tunes models for each application and provides an embedded harness for controlling model behavior. Integrations include single-click connectors, pre-built integrations, APIs, and MCP. Parloa also lists an SAP Order to Cash solution.
Security and Governance
Parloa lists ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, DORA, and EU AI Act badges, and points to a trust center. Parloa Zones is described as the foundation for data sovereignty and data residency. Solutions listed include IVR replacement, authenticated agent actions, inbound upsell, renewals and win-back, collections, and first notice of loss.
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Pricing
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Custom consumption-based pricing (per minute for voice, per interaction for chat) built around the customer's deployment; no public rates.
- Consumption-based pricing: per minute for voice and per interaction for chat
- Select a volume package based on expected needs and apply it across all use cases
- Pricing models built around your specific deployment
- Outcome-based pricing supported when it makes sense
Capabilities
Key Features
- Agent Builder for creating AI agents
- Parloa Navigator for building, troubleshooting and optimizing agents
- Performance Lab simulations, evaluations and A/B testing
- Self-healing agents
- Parloa Lens observability and monitoring
- BI Export Hub
- Voice-first conversation infrastructure in 140+ languages
- Multi-channel support: voice, chat, email, messengers, API
- Bring-your-own STT/TTS/LLM
- Model orchestration and tuning
- Enterprise security and governance
- Parloa Zones data residency
- Connectors, APIs and MCP integrations