QueryPal
QueryPal provides the human knowledge layer for secure agentic AI, transforming customer support by learning from existing tickets, docs, and expertise.
At a Glance
- Enterprise Software
- Customer Support Teams
- Customer Success Departments
- Financial Services
- +1 more
AI Tools by QueryPal
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QueryPal
AI Customer Support Platform
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Products & Services
An AI-powered first draft email integration that writes support replies in seconds with over 90% agent approval.
An analytics engine that constantly analyzes support tickets and customer sentiment to provide business insights.
An agentic AI chatbot designed to deflect and solve customer issues before they reach human agents.
Market Position
QueryPal positions itself as 'Agentic AI that actually works,' emphasizing resolution over simple deflection and offering high security through self-hosted deployment options that keep sensitive data within the customer's infrastructure.
Leadership
Founders
Dev Nag
Founder and CEO of QueryPal (formerly CtrlStack). Previously co-founder of Sysdig (monitoring and security unicorn) and Wavefront (acquired by VMware). Founder of PlayCafe. Previously on the founding team at GLMX. Senior engineer at Google (financial processing) and Stanford University (SUMMIT).
Executive Team
Dev Nag
Founder & CEO
Founder of Sysdig and Wavefront. Background in observability and complex engineering systems.
Silas Bush
VP of Marketing
Cannes Lions awarded marketer with over 10 years of strategy and leadership experience.
Board of Directors
Founding Story
Founded by serial entrepreneur Dev Nag (Sysdig, Wavefront), the company initially started as CtrlStack to solve DevOps troubleshooting challenges. Recognizing that the same technology could solve the 'human knowledge gap' in customer support, it rebranded to QueryPal to focus on AI-driven ticket automation and resolution.
Business Model
Revenue Model
B2B SaaS subscription model with enterprise-level tiers based on volume and features.
Pricing Tiers
Tailored solutions for large teams with secure, self-hosted or managed deployment options, SOC2 & GDPR compliance, and white-glove support.
Free 6-week trial with white-glove integration support to test agentic AI capabilities.
Target Markets
- Enterprise Software
- Customer Support Teams
- Customer Success Departments
- Financial Services
- Tech Startups
- Automated customer support ticket resolution
- AI-driven email and ticket drafting for support agents
- Support sentiment analysis and business intelligence
- Pre-agent deflection with AI chatbots
- Enterprise knowledge retrieval from siloed documentation
- Simply Benefits
- JetBrains