Sierra
Sierra helps businesses build better, more human customer experiences with AI agents that communicate across chat, voice, email, and messaging.
At a Glance
- Enterprise
- Retail
- Telecommunications
- Financial Services
- +2 more
AI Tools by Sierra
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Sierra
AI Agent Platform for CX
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Products & Services
A platform for building and deploying multichannel AI agents that handle customer interactions across voice, chat, email, and WhatsApp.
The underlying operating system for AI agents, featuring advanced memory and the ability to take actions within systems of record.
A low-code environment for CX teams to build, manage, and monitor their AI agents.
Market Position
Sierra positions itself as the leading AI-native enterprise platform for customer experience, focusing on 'agents' that perform actions rather than just 'chatbots' that answer questions. It competes with legacy incumbents like Salesforce and newer AI entrants like Intercom and Ada.
Leadership
Founders
Bret Taylor
Former Co-CEO of Salesforce, CTO of Facebook, Co-founder of Quip, and co-creator of Google Maps. Currently Chairman of the Board at OpenAI.
Clay Bavor
Former VP at Google for 18 years, leading Google Labs, AR/VR (Project Starline, Google Lens), and Google Workspace (Docs, Drive, Gmail).
Executive Team
Bret Taylor
Co-Founder
Former Co-CEO of Salesforce and CTO of Facebook.
Clay Bavor
Co-Founder
Former VP at Google leading Google Labs.
Board of Directors
Founding Story
Bret Taylor and Clay Bavor, who met at Google, founded Sierra on the belief that AI agents would transform enterprise software and customer experiences. They aimed to move beyond simple chatbots to sophisticated agents capable of reasoning, empathy, and executing complex tasks.
Business Model
Revenue Model
Outcome-based pricing and enterprise subscriptions tied to real business value delivered (e.g., successful resolutions).
Pricing Tiers
Custom pricing based on scale and outcomes delivered.
Target Markets
- Enterprise
- Retail
- Telecommunications
- Financial Services
- Healthcare
- Consumer Services
- Customer service and support
- Processing insurance claims
- Order returns and tracking
- Mortgage origination
- Financial services inquiries
- Healthcare scheduling
- Sonos
- DIRECTV
- SiriusXM
- CLEAR