TELUS Digital
TELUS Digital helps brands accelerate revenue growth and operational efficiency with AI-fueled technology, data, digital engineering and human expertise. Its services span customer experience management, AI transformation, digital solutions, and trust and safety across the customer journey.
At a Glance
- Large enterprises and global brands
- Technology, high tech and software
- Telecommunications and utilities
- Financial services, banking and insurance
- +7 more
AI Tools by TELUS Digital
(1)
TELUS Digital Data Annotation Services
Managed Data Annotation for ML
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Latest News
Named a Leader and Star Performer in Everest Group's 2026 Trust and Safety Services PEAK Matrix assessment.
Partnered with Parloa to help enterprises build and manage AI agents for stronger customer relationships.
TELUS completed the privatization of TELUS Digital, acquiring the remaining shares for approximately US$539 million and taking 100% ownership.
Expanded capabilities through the addition of Gerent, a Salesforce-focused consultancy with enterprise implementation, integration and agentic-AI capabilities.
Products & Services
Digital CX transformation, contact-center outsourcing, customer-care AI and technology, and end-to-end customer journey operations.
Human intelligence-led data collection, annotation, evaluation and post-training for frontier AI, GenAI, autonomous vehicles, physical AI and robotics, search and advertising.
Multimodal annotation platform and managed services for text, image, video, audio, geospatial and 3D sensor-fusion data, with AI-assisted labeling, configurable workflows and human quality control.
Enterprise generative-AI suite comprising Fuel iX Platform, Agent Trainer, Agent Assist, Copilots and Fortify for governed AI applications, agent training, real-time assistance, no-code RAG/c copilots and automated red-teaming.
Market Position
TELUS Digital positions itself as a large but focused end-to-end CX transformation partner combining contact-center operations, digital product engineering, AI training data, enterprise GenAI and trust-and-safety services. It competes with global CX/BPO and IT-services providers such as Concentrix, Teleperformance, Foundever, TaskUs, Genpact, Accenture and TCS, and with AI-data specialists such as Scale AI, Appen and iMerit; its differentiation is the combination of a 1-million-plus human AI community, global delivery footprint, proprietary platforms and the Humanity-in-the-Loop approach.
Leadership
Founders
TELUS Corporation
TELUS, the Canadian communications company and parent, launched TELUS International in 2005 by investing in Ambergris Solutions, a boutique Philippines BPO, to add customer-service capacity and operational redundancy for North America.
Darren Entwistle
TELUS President and CEO; he led the parent company during the creation and growth of TELUS International.
Executive Team
Tobias Dengel
President of TELUS Digital
Joined in January 2023 through the WillowTree acquisition; previously built WillowTree from a small Apple-ecosystem agency into a globally distributed digital-product team of more than 1,100.
Gopi Chande
Chief Financial Officer
CFO since March 2024; spent 14 years at TELUS in treasury, corporate development, investor relations, pensions and sustainability, and previously worked at KPMG and E2open.
Founding Story
TELUS invested in Ambergris Solutions, a boutique BPO in the Philippines, as a way to add customer service capability and operational redundancy for North America. The business developed from that captive-service foundation into a global provider of customer experience, digital IT, AI data and trust-and-safety services.
Business Model
Revenue Model
B2B services and technology model: enterprise clients pay for managed customer-experience operations, digital transformation and engineering, AI data collection/annotation, trust-and-safety operations, and implementation/use of AI platforms and SaaS capabilities. TELUS Digital also offers outcomes-based pricing for some transformation work.
Target Markets
- Large enterprises and global brands
- Technology, high tech and software
- Telecommunications and utilities
- Financial services, banking and insurance
- Retail and e-commerce
- Travel, transportation and logistics
- Customer-care transformation and contact-center operations
- Generative-AI and large-language-model training, evaluation and post-training
- Autonomous driving, computer vision and sensor-fusion annotation
- Physical AI, robotics and world-model development
- Search relevance, advertising ratings and personalization
- Enterprise copilots, chatbots, agent assist and AI agent training
- Airbnb
- Charles Schwab
- Domino's
- Epic Games