Yellow.ai
Yellow.ai builds enterprise agentic AI for customer- and employee-service automation. Its stated mission is to automate customer service so humans can focus on memorable customer relationships, with a vision of fully autonomous customer experience.
At a Glance
- Large enterprises
- Customer-experience and contact-center organizations
- Employee-experience, IT, HR, and operations teams
- BPOs
- +6 more
AI Tools by Yellow.ai
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Yellow.ai
Enterprise AI Agent Platform
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Latest News
Yellow.ai announced a planned $550 million merger with Bluerock Acquisition Corp. to go public
Yellow.ai launched Nexus Vox, native voice AI inside its Nexus universal agentic interface
Yellow.ai introduced Nexus, its universal agentic interface for the autonomic enterprise
Yellow.ai announced it was positioned as a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms
Products & Services
Universal agentic interface and platform for building, orchestrating, testing, deploying, and autonomously maintaining enterprise AI agents.
Native voice AI within Nexus with human-like voice, voice cloning, 500+ languages and dialects, and direct connections to systems of record.
Generative-AI-powered enterprise platform for automating customer and employee experiences at scale.
Low-latency, generative-AI voice platform for real-time, natural, context-aware customer-service conversations.
Market Position
Yellow.ai positions itself as an enterprise-grade agentic AI platform rather than a conventional chatbot or single-channel contact-center tool. Its differentiators are multi-LLM flexibility, autonomous task execution across CX and EX, omnichannel voice/chat/email, deep enterprise integrations, and a large deployment footprint. Relevant competitors include Cognigy, Intercom, Ada, Kore.ai, Genesys, NICE, Forethought, Decagon, and enterprise contact-center AI platforms from Salesforce and Zendesk.
Leadership
Founders
Raghu Ravinutala
Co-founder and CEO. Before Yellow.ai, he spent nearly 15 years designing chips, high-frequency processors, and wireless infrastructure.
Jaya Kishore Reddy Gollareddy
Co-founder and Chief Product Officer (formerly CTO). A programmer and product builder who worked on e-commerce, cloud platforms, and multi-tenant SaaS before building Yellow.ai's technology from the ground up.
Rashid Khan
Co-founder and CMO/Head of Investor Relations (formerly CPO). He built web applications, backend systems, and connected IoT devices, authored two IoT books, and met the other founders through a college hackathon.
Executive Team
Raghu Ravinutala
Chief Executive Officer & Co-founder
Former chip, high-frequency processor, and wireless-infrastructure engineer; co-founded Yellow.ai.
Jaya Kishore Reddy Gollareddy
Chief Product Officer & Co-founder
Programmer and product builder with experience in e-commerce, cloud platforms, and multi-tenant SaaS.
Founding Story
Three people frustrated with the state of customer support saw an opportunity to bridge the gap between brands and customers. Raghu Ravinutala and Jaya Kishore Reddy left full-time jobs, then joined with Rashid Khan after meeting at a college hackathon; they started Yellow Messenger in Bengaluru with the vision of delivering better customer experience through automation.
Business Model
Revenue Model
Enterprise SaaS/platform licensing and usage-based AI automation, sold through custom enterprise contracts and also available through AWS Marketplace; customers pay for automated resolutions/conversations and access to platform capabilities, integrations, and services.
Pricing Tiers
Limited channels, agents, integrations, and platform capabilities.
Unlimited-scale configuration, 35+ channels, 150+ integrations, advanced analytics, compliance, access controls, and enterprise capabilities.
Target Markets
- Large enterprises
- Customer-experience and contact-center organizations
- Employee-experience, IT, HR, and operations teams
- BPOs
- Travel and hospitality
- Financial services
- Customer-service self-service and ticket resolution
- Voice contact-center automation and after-hours support
- Employee IT, HR, and operations service automation
- Sales, lead capture, marketing campaigns, and proactive notifications
- Travel and hospitality support
- Financial services, healthcare, retail, logistics, utilities, telecommunications, and BPO operations
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