Yellow.ai

Yellow.ai is an enterprise agentic AI platform from Bitonic Technology Labs Inc for automating customer service (CX) and employee experience (EX). Teams build, test and deploy AI agents with natural language prompts and run them across voice, chat and email. The company describes a multi-LLM architecture and 150+ pre-built integrations.

What It Is

Yellow.ai provides a platform for designing and running AI agents that understand intent, keep context and act on business goals. Its homepage lists an AI Agent Builder 2.0, a Conversational Knowledge Base built on Agentic RAG, an AI Copilot for previewing and debugging agents, Automated Testing, and an Analytics module. Agent Assist supports human and AI collaboration.

Channels and Products

Agents work across voice, text and chat, and email automation, with multi-modal support for images, documents and video within one conversation. Nexus VOX is presented as a voice AI agent offering for calls in 500+ languages. Nexus EDGE is a newly launched desktop agent for employee experience, which the site says requires human approval on every action and uses an on-device privacy architecture.

Models, Integrations and Security

The company says the platform uses 15+ LLMs, so teams can choose a model per task without single-vendor lock-in. It lists 150+ integrations, including Salesforce, Zendesk, Genesys, Nice, Freshdesk and HubSpot. The site lists HIPAA, ISO 27001, ISO 27701, SOC 2 Type II and PCI-DSS v4.0.1 compliance.

Use Cases

Solutions are organized by use case (customer service, employee experience) and by industry, including BFSI, healthcare, utilities and retail. Yellow.ai also says its analytics analyze conversations and generate knowledge base articles to improve agent responses.