Kommunicate

Kommunicate is a no-code customer service automation platform that helps support teams reduce ticket volume using AI agents that know when to answer, when to escalate, and when to hand off to a human. Founded in 2020, it enables businesses to deploy generative AI chatbots, voice AI agents, and email ticketing across web, mobile apps, WhatsApp, Telegram, Instagram, and other major messaging platforms. The platform is model-agnostic, supporting OpenAI, Anthropic, Gemini, and existing bots, with human handoff built in by design rather than as an afterthought.

• Generative AI Chatbot — Train an AI agent on your website, help docs, or FAQs and deploy it across all channels without engineering cycles.
• Kompose Chatbot Builder — A no-code visual builder for creating and managing AI chatbot flows and conversation logic.
• Voice AI Agent — Deploy AI-powered voice agents to handle phone-based customer queries automatically.
• AI Email Ticketing — Automate email-based support with AI that triages, responds to, and routes incoming tickets.
• Live Chat with Human Handoff — Seamlessly escalate complex or emotional conversations to human agents with full context preserved.
• FAQ Chatbot — Instantly resolve high-volume repetitive questions using a dedicated FAQ-trained AI agent.
• Omnichannel Support — Unified AI agent experience across web, WhatsApp, mobile apps, Telegram, Instagram, and email from a single platform.
• Integrations — Connect with Zendesk, Freshdesk, Salesforce, HubSpot, Zapier, Dialogflow, Amazon Lex, IBM Watson, Google Analytics, Moodle, and more.
• Campaign Messaging — Send proactive outbound messages to customers across supported channels.
• Analytics & Insights — Monitor AI agent behavior, escalation rates, and CSAT in real time to improve automation over time.
• API & Webhooks — Access programmatic controls for custom integrations and workflow automation.
• Android & iOS SDKs — Embed the chatbot experience natively into mobile applications.