Kommunicate
Kommunicate is an AI-powered customer service automation platform that combines AI agents, live chat, and human handoff to reduce support ticket volume across web, mobile, and messaging channels.
At a Glance
About Kommunicate
Kommunicate is a no-code customer service automation platform that helps support teams reduce ticket volume using AI agents that know when to answer, when to escalate, and when to hand off to a human. Founded in 2020, it enables businesses to deploy generative AI chatbots, voice AI agents, and email ticketing across web, mobile apps, WhatsApp, Telegram, Instagram, and other major messaging platforms. The platform is model-agnostic, supporting OpenAI, Anthropic, Gemini, and existing bots, with human handoff built in by design rather than as an afterthought.
- Generative AI Chatbot — Train an AI agent on your website, help docs, or FAQs and deploy it across all channels without engineering cycles.
- Kompose Chatbot Builder — A no-code visual builder for creating and managing AI chatbot flows and conversation logic.
- Voice AI Agent — Deploy AI-powered voice agents to handle phone-based customer queries automatically.
- AI Email Ticketing — Automate email-based support with AI that triages, responds to, and routes incoming tickets.
- Live Chat with Human Handoff — Seamlessly escalate complex or emotional conversations to human agents with full context preserved.
- FAQ Chatbot — Instantly resolve high-volume repetitive questions using a dedicated FAQ-trained AI agent.
- Omnichannel Support — Unified AI agent experience across web, WhatsApp, mobile apps, Telegram, Instagram, and email from a single platform.
- Integrations — Connect with Zendesk, Freshdesk, Salesforce, HubSpot, Zapier, Dialogflow, Amazon Lex, IBM Watson, Google Analytics, Moodle, and more.
- Campaign Messaging — Send proactive outbound messages to customers across supported channels.
- Analytics & Insights — Monitor AI agent behavior, escalation rates, and CSAT in real time to improve automation over time.
- API & Webhooks — Access programmatic controls for custom integrations and workflow automation.
- Android & iOS SDKs — Embed the chatbot experience natively into mobile applications.
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Pricing
30-Day Free Trial
30-day free trial on all plans, no credit card required.
- All plan features accessible during trial
- No credit card required
Starter (Monthly)
For startups and teams introducing trusted automation.
- 1 AI agent included (add more for $20/mo)
- 1 team member included (add more for $20/mo)
- 250 conversations/month (~10K messages)
- Channels: Web, Mobile Apps, WhatsApp, Telegram, Instagram
- AI Email Automation
- 3-month chat history
- Additional conversations: $15/1,000
- Live chat and email support
Professional (Monthly)
For growing teams ready to scale automation with control.
- 2 AI agents included (add extra for $30/mo)
- 3 team members included (add extra for $30/mo)
- 2,000 conversations/month (~80K messages)
- Zendesk, Freshdesk & Google Analytics integration
- Phone Call AI
- 1-year chat history
- Additional conversations: $10/1,000
- AI Summary, Auto-resolve tickets, Agent Assist
- Campaign Messaging
- API & Webhooks access
- Priority support
Enterprise
For large organizations running AI as a core support layer.
- Custom number of AI agents & seats
- Discounted conversation/message pricing
- Salesforce, HubSpot, Zapier integrations
- Dedicated account manager
- SLA-backed support
- Advanced analytics & insights
- SSO & identity management
- Custom features & integrations
- Remove Kommunicate branding
Capabilities
Key Features
- Generative AI Chatbot
- No-code Chatbot Builder (Kompose)
- Voice AI Agent
- AI Email Ticketing
- Live Chat
- FAQ Chatbot
- Human Handoff
- Omnichannel Messaging
- Campaign Messaging
- AI Summary & Auto-resolve
- Agent Assist
- API & Webhooks
- Android & iOS SDKs
- Real-time Analytics
- SSO & Identity Management
- Custom Branding Removal