Otter.ai

Otter.ai, made by Otter.ai Inc, is an AI notetaker that records and transcribes meetings, then turns them into summaries, action items, and searchable knowledge. It is available on web, desktop (Mac and Windows), iOS, Android, and as a Chrome extension. Otter describes itself as a Conversational Knowledge Engine.

What It Is

Otter is a meeting transcription and notetaking service. It can join Zoom, Microsoft Teams, and Google Meet calls through a connected calendar, or record directly from a desktop, Chrome, or mobile device without a bot joining the call. It produces live transcripts with speaker identification, automated summaries with decisions and action items, and notes that can be searched by keyword, speaker, or date.

How the Workflow Runs

Users capture a conversation, then review synced audio and text, edit text, speakers, and timecodes, highlight key points, and share through links or groups. Imported audio and video files can also be transcribed. Meetings can be organized into Channels by team, project, or topic. Otter AI Chat answers questions across meetings and connected apps and can draft follow-up emails, status updates, and other content.

Integrations and Role-Based Agents

The site lists integrations with Slack, Zoom, Salesforce, HubSpot, Jira, Notion, Asana, Google Drive, Google Docs, Dropbox, Glean, and Claude. Otter also offers an MCP Server so ChatGPT, Claude, and other AI chat tools can access meeting knowledge. Use-case pages cover Sales, Education, Media, Recruiting, and SDR agents, which handle CRM sync, lecture notes, interview transcripts, candidate insights, and lead qualification with booked meetings.

Admin and Security Controls

The features page lists centralized billing, user management, usage analytics, two-factor authentication, and single sign-on. Otter states it is built with security, governance, and compliance controls for enterprises.