Rep AI

Rep AI is the first AI concierge built exclusively for Shopify brands, combining a sales agent, support agent, and data intelligence suite into a single conversational platform. It proactively engages shoppers using behavioral signals, answers pre-sale and post-sale questions, and guides buyers from browse to checkout — all without human intervention. Merchants report 12%+ conversion rate lifts, 95%+ support inquiry resolution, and 16%+ higher average order values after deploying Rep AI. The platform is designed to scale with store traffic and catalog size, with plans starting at a 30-day free trial and no credit card required.

• AI Sales Agent — Proactively engages shoppers at the right moment using behavioral AI, offers personalized product recommendations, upsells, cross-sells, and rescues abandoned carts to drive conversions.
• AI Support Agent — Automates 95%+ of common support inquiries including order tracking (WISMO), returns, cancellations, and subscription edits, freeing human agents for complex cases.
• AI Answering Helpdesk Emails — Automatically drafts responses to helpdesk emails, ready for agent review or instant send.
• 1-Click Catalog Adoption — Instantly syncs your entire Shopify product catalog and keeps it updated every 10 seconds for always-accurate product answers.
• Behavioral Drop-off Detection — Identifies when shoppers are about to leave and triggers timely, context-aware conversations to recover potential lost sales.
• Data Suite & Shopper Intelligence — Tracks conversion rates, engagement, drop-off reasons, and unanswered questions, surfacing actionable recommendations to optimize store performance.
• Live Chat Drop-In — Allows human agents to jump into any AI conversation in real time when escalation is needed.
• Brand Voice & Visual Customization — Train the AI on your tone, policies, and brand style for consistent, on-brand shopper interactions.
• Integrations — Connects with Klaviyo, Postscript, Gorgias, Zendesk, Yotpo, Attentive, Tapcart, Meta, and 20+ other tools to power your full tech stack.
• Enterprise-Grade Security — GDPR and CCPA compliant, with HTTP TLS encryption, role-based permissions, SSO, and comprehensive audit logs.

To get started, install Rep AI from the Shopify App Store, connect your product catalog with one click, train the AI on your brand voice and policies, and launch — no technical skills required. Plans are based on monthly site sessions and catalog size, with a 30-day free trial available on all plans.