Vogent

Vogent is an all-in-one platform for building humanlike, intelligent, and effective AI voice agents. The platform powers millions of phone calls for thousands of organizations, offering both no-code tools for non-technical users and rich APIs and SDKs for developers. Vogent provides custom-built conversational models fine-tuned on millions of noisy phone calls, achieving an average response latency of 200ms.

• Flow Builder enables drag-and-drop creation of intelligent voice agents without writing code, using building blocks that ask questions, hold conversations, and call external tools when necessary.
• IVR Detection and Navigation uses advanced detection models to help agents navigate phone menus and reach human representatives every time.
• Custom LLMs trained specifically on phone conversations correct mistranscriptions and handle noisy audio environments better than off-the-shelf models.
• Bring Your Own Models allows developers to integrate their own models or the latest LLMs via OpenAI-compatible APIs with just a few lines of code.
• Knowledge Bases let you upload large documents so your agent can look up answers in real-time during calls.
• Functions and Tools enable hitting APIs and querying knowledge bases live on calls, with agents synthesizing responses from gathered information.
• Call Transfers hand calls off to humans at the right time or enable multiple AI agents to work together.
• In-depth Call History provides access to every call recording and transcript, with analysis of how decisions were made and testing of new agents against old calls.
• Post-call Automations trigger integrations and workflows intelligently after every call based on parsed outcomes.
• Counterfactual Analysis evaluates new agents on past conversations to see how they would have handled different scenarios.
• Fine-Tuning works with Vogent's solutions engineers to guardrail agents for accuracy at scale (enterprise plan).
• HIPAA Compliance offers compliant voices and workspaces, with SOC 2 Type II audit pending.

To get started, sign up on the Vogent platform and use the Flow Builder to create your first agent by piecing together intelligent building blocks. Select phone numbers by area code to host your agent, and configure post-call workflows to update your systems based on call outcomes. Developers can access the rich API and native SDKs to build custom voice AI solutions with features like turn-taking, conference calling, and IVR detection.