Helply

Helply delivers AI-powered customer support agents that guarantee a 65% resolution rate within 90 days or you pay nothing. The platform automates repetitive support tasks like refunds, billing inquiries, and plan changes while maintaining full control through hallucination-proof escalation to human agents when needed. Trusted by over 1,000 businesses worldwide, Helply transforms customer support operations by reducing ticket volume and improving response times.

• Knowledge Base Training allows you to upload help docs, Notion pages, saved replies, or FAQs in minutes with automatic syncing to keep content current without manual updates.

• Gap Finder analyzes real customer conversations to reveal questions your documentation doesn't answer, providing a prioritized list of improvements based on actual support needs.

• Hallucination-Proof Escalation ensures that when the AI is unsure, it escalates to your help desk with full conversation context and source citations rather than guessing.

• Automated Actions handle common requests like refunds, invoice delivery, and plan changes automatically when your defined rules are met, with complete audit trails.

• Custom Guidance lets you set guardrails, brand tone, and response behavior with preview mode to review answers before going live.

• Continuous Improvement tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement for ongoing optimization.

• Help Desk Integrations connect seamlessly with Zendesk, Freshdesk, Help Scout, Groove, Front, and Crisp for ticket creation and escalation.

• VIP Onboarding Program provides a dedicated AI support engineer who works with you to connect tools, sync your help desk, and identify Tier 1 workflows to automate.

• Enterprise Security includes SOC 2 Type II compliance, GDPR compliance, data encryption, SSO, audit logs, and custom security controls.

To get started, sign up for a free account, upload your knowledge base content, configure your AI agent's tone and escalation rules, and launch in preview mode to test before going live.