Pathors

Pathors, built by Pathors Technology Co., Ltd., is an enterprise AI call center platform for creating voice agents that handle customer calls. It covers building conversation workflows, simulating them before launch, deploying across telephony and messaging channels, and monitoring live conversations.

What It Is

Pathors is a voice AI platform aimed at customer service, telesales, IVR replacement, and similar high-volume call scenarios. Teams design custom conversation workflows, connect knowledge sources and tools, and choose the AI models behind the agent. The site lists OpenAI, Gemini, ElevenLabs, and MiniMax as model options, and cloud, on-premise, or hybrid deployment.

Voice AI Lifecycle

The product is organized around four stages. Build covers workflows, knowledge, and tools. Test runs automated simulations that score each flow against your criteria before launch. Deploy connects telephony providers for inbound and outbound calls. Monitor tracks hang-up rates, latency, and outcomes in real time.

Session settings let teams control the stages of a call: greeting, speech tone, speech speed, clarification attempts, and sensitive keywords during the conversation, plus variable extraction, webhooks, and evaluation afterward.

Channels and Integrations

The site lists PBX and phone systems such as Tonnet, 3CX, Avaya, and FreeSWITCH. Channel and tool connections include Telegram, Discord, LINE, Instagram, Messenger, WeChat, Chatwoot, Webhook, Google Calendar, and Google Sheets. Pathors Inbox gathers phone, chat, and email conversations into one queue sharing a history and knowledge base with the voice agents.

Implementation Model

Pathors describes a 30-day path from discovery to production and offers a Forward Deployed Engineer engagement in which an engineer works with the customer's team on integration, testing, and launch. Self-serve is positioned for simpler pilots. The company states it supports 20+ languages and 100+ simultaneous calls, and says the AI suits routine calls such as payment reminders, collections, and lead qualification, with specialized conversations handed to human agents.