Tori

Tori is an AI support agent made by TalkJS. It learns a product from content a team already has, such as help centers, docs and product sites, and answers customer questions through a customizable chat interface. When a customer needs a person, it hands the conversation to the support team with context.

What It Is

Tori is an AI customer support agent built on TalkJS messaging infrastructure. Setup starts by pasting a URL for a help center, docs, or product site. Tori then turns that content into grounded knowledge and answers customer questions with sourced responses. The chat UI can be embedded in a help center, app, or website, and Tori can also be connected through an API.

How the Workflow Runs

The site describes a four-step flow. Tori identifies what the customer needs and brings in relevant product context. It responds according to the team's configured tone, guidance and rules. Customers get answers without waiting in a queue. When human help is needed, the conversation passes to the team with the context and sources intact.

Accuracy and Handoff

Tori is described as flagging uncertainty instead of filling gaps, and bringing in the team when confidence is low. Agents receive the conversation and sources so customers do not have to repeat themselves.

Security and Privacy

The vendor states that Tori runs on ISO 27001 certified TalkJS infrastructure and offers GDPR-ready controls, encrypted data, SSO and data controls.