Listen

Listen, from Listen Labs, is a customer research platform that uses an AI moderator to interview participants and turn the conversations into insights. The homepage describes a single place to run research end-to-end: designing a study, recruiting participants, interviewing, and producing deliverables.

What It Is

Listen is a market and customer research tool aimed at insights, UX research, product, and brand teams. A user states a goal and the platform drafts objectives, questions, and probing context, or the user can upload their own interview guide. The AI moderator then conducts conversational interviews with follow-up questions.

How the Workflow Runs

• Design: study objectives and questions are generated from a goal, or an existing guide is uploaded.
• Recruit: participants come from a network the vendor states includes 50M+ people, including hard-to-reach audiences, or from the customer's own contact list.
• Interview: the vendor says interviews run globally, around the clock, in 120+ languages.
• Deliver: outputs range from highlight reels to presentation-ready slides, and the vendor states every claim traces back to a real interview.
• Compound: past studies, themes, and reports are searchable in a shared workspace.

Use Cases and Research Support

Documented use cases include market and audience understanding, concept and prototype testing, creative and message testing, B2B and expert audiences, usability testing with screen sharing, brand tracking, pricing tests, and consumer journey mapping. The site also lists in-house senior researchers from UX, Insights, and Data Science backgrounds who support customers. Customer case studies on the site are vendor-published; one customer quote describes running 100 studies in the time of five or six.